Global Response is a Florida-based corporation providing call center and customer support services and technology to a variety of industries. Formerly a small business known as Ding-a-Ling, the name was changed to Global Response when it was acquired by Herman Shooster, although it remains a family-owned business.

Global Response offers a variety of services focusing on customer care, including call centers, IVR technology and web-based customer support. Their stated goal is to provide an outsourced customer contact center that is indistinguishable from an in-house customer support center.

Primary Services

• Inbound and outbound call center outsourcing
• Chat, email and social media support
• Customer loyalty rewards programs
• Interactive Voice Response (IVR) software
• Product storage, reception of customer orders, shipping and package tracking, etc.
• Data management outsourcing

Major Clients

Their major clients include:

• Blue Cross Blue Shield
• Crate & Barrel
• GameStop
• JC Penney
• Lacoste
• Lane Bryant
• Museum of Modern Art
• National Geographic
• ThinkGeek
• Toyota
• Urban Outfitters