Hosted VoIP Callshop Solution

DORETEL’s Hosted VoIP Callshop Solutions are attractive to customers for their low entry cost (no need for significant additional investment) and great flexibility. Internet café/callshop owners can offer users prepaid and/or postpaid calling, as well as issue their own calling cards.

Who is it for?

 

• Callshops currently working with old circuit switch technologies who are aiming to reduce their costs and upgrade their systems
• Internet cafés looking to increase their range of services and bring in more customers
• International universities where students frequently call home/abroad
• ITSPs/carriers interested in providing outsourced/hosted services for Internet cafes/callshops

 

How does it work?

The main revenue stream for Internet café/callshop owners comes from calls generated in phone booths or via clients installed on PCs. Here is a step-by-step scenario:

• An Internet café/callshop customer enters a phone booth and places a call by dialing the destination number directly.
• Alternatively, the call can be placed using a softphone client installed on a PC.
• DORETEL’s Hosted VoIP Callshop Solution identifies the phone booth, keeps track of call details, and calculates the corresponding call charges. The software is monitored by the operator via a PC.
• Upon call completion, the operator presents the caller with a bill for the call(s) he/she has made, according to the rates for each country called.

 

Solution components

 

The core elements of DORETEL’s Hosted VoIP Callshop Solutions include:

 

• DORETEL’s Hosted VoIP Callshop Solutions Software, a real-time billing and customer care platform that keeps track of calls and corresponding charges
• Compatible end-user hardware (IP telephones, telephone adapters, integrated access devices, PC clients, etc.)
• DORETEL’s Hosted VoIP Callshop Solutions Software, a call control software package based on the Session Initiation Protocol (SIP), and providing a full array of call routing capabilities as well as a solution to the NAT traversal problem

 

Key Features:

 

DORETEL’s Hosted VoIP Callshop Solution includes (but is not limited to) the following main features:

 

• An unlimited number of callshops may be operated using a single installation (callshop chain model)
• Call rates are flexible, and are predefined in the billing software by the Internet cafe/callshop owner
• Instant generation of CDRs per phone booth
• Instant invoice generation per phone booth/call
• Analysis tools and report generation by period, traffic/charges, VOIP carrier, destination country/city, revenues, and profitability
• Fully compliant with the Visa security standard

If you are interested in learning more about the Hosted VoIP Callshop Solution please email us today at [email protected] or give us a call 404-755-5721.