ICTBroadcast Version 4.3 Release

Pleased to announce the release of ICTBroadcast Version 4.3, the unified communications automated dialing and call center software

The New Features Introduced

Three Level User Account Supported

ICTBroadcast Version 4.3 now supports Admin account, company / tenant account and sub accounts under tenant account.

Inbound Dialing

Now DIDs can be directly forwarded to the

• Agent / Extensions
• IVR scripts / designs
• Campaigns

Custom Dialing Technologies Support Added in Campaign

Users are allowed to choose any suitable technology when creating the new campaigns. ICTBroadcast supports five types of dialing technologies/methods listed below:

• Inbound dialing
• Predictive dialing
• Progressive dialing
• Preview dialing
• Manual dialing

Filter Campaign According to the Selected Dial Technology

Now dialing technology / method support is added at the time of campaign creation. Agents can filter the campaign according to the dialing method.

Call Disposition

Now agents can add the call disposition when the call connects with the customer. This will help us to evaluate the Campaign performance and results.

https://www.ictbroadcast.com/sites/default/files/ictbroad

Agent Performance and Evaluation Summary Report along with Agent Rating

In order to improve the system performance, agent rating is now introduced.

Campaign Closure Action

Now users can set specific action at the end of the campaign. Following actions are supported on campaign closure:

• Conclude Campaign
• Wait Inbound
• Wait contacts (API)
• Repeat contacts

Advanced Search

New advance search option has been added to search using different criteria and variables that give users complete control and ease to search a specific record from database.

For more detail and pricing information, please go here.
ICTBroadcast is product of ICT Innovations