ICTBroadcast Version 4.0 Released

ICTBroadcast is  unified communications autodialer software as well as advanced predictive dialer  application featuring AMD, DNC, HLR, agents managements and statistics, WebRTC, inbound communications, Survey, Press 1, IVR Studio, Real-time reporting and monitoring, Multi-tenant, Billing, routing and  payment management system

Recently ICT Innovations released  ICTBroadcast Version 4.0,  Following are the main features introduced in ICTBroadcast 4.0

Advance Call Centre addon

ICTBroadcast Version 4.0 support advance inbound/outbound call centre featuring WebRTC based webphone, agent performance evaluation, complete call statistics as well as live queue/agent and campaign statistics

Predictive Dialer support and three modes of communications, Inbound / Outbound and Dynamic mode supported

ICTBroadcast Version 4.0 features predictive dialling as well auto dialling and press 1 campaign, ICTBroadcast features both inbound and outbound as well as a dynamic model of communications, dynamic mode of communications means that you can change the behaviour of a campaign in real-time such as add a new number to be called using Rest API’s

Integration Campaign support

ICTBroadcast Integration campaign is the latest innovation in telemarketing and auto-dialling industry, It empowers sales managers to automatically register new customers, book orders, sale packages or upgrade their existing packages. ICTBroadcast Integration campaign enables businesses to automatically invoke the software registration process with just one keypress from recipient/customers. It plays pre-recorded voice messages offering customer/recipients new packages/services/offerings and asks customers to press a specific key if interested and when interested customer press said key, ICTBroadcast invokes registration process calling specific URL / API’s that automatically register new customers, orders or register them for packages accordingly.

Advance IVR Studio inclusion

ICTBroadcast Autodialer is bundled with an interactive web-based IVR Designer that enables its users to design custom IVR menus as they choose. IVR Designer / IVR Studio is simple, easy to understand and is based on the drag-and-drop feature. Once a user has created an IVR, ICTBroadcast can broadcast and plays these IVRs to its customers.

CRM Integration

ICTBroadcast is a system that can seamlessly integrate CTI with CRM. It brings all this information into one cohesive unit. The customer’s complete history with your business exists alongside a list of your deals; your emails, notes, and appointments live in one interface.