ICTContact is advance progressive dialer and contact centre solution featuring progressive dialling, multi-tenant, unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies suitable for contact centres, entrepreneurs and Service Providers. ICTContact offers smart WebRTC agent-based progressive dialling capabilities. It enables service providers to offer a wide range of contact centre services to their users. It can be scaled to support thousands of agents also it fits most of the inbound/outbound contact centre scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
ICTContact is being offered in two editions
- ICTContact Enterprise Edition suitable for the organization for their needs
- ICTContact Service Provider Edition suitable to offer hosted services to third party customers, ICTContact Service Provider Edition support the following roles
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- Administrator
- Users
- Agents
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ICTContact is a product of ICT Vision
April 7, 2023
Phone System 