Interactive Voice Response from DSC

Interactive Voice Response from DSC

Database Systems Corp. (DSC) provides a complete series of computer telephony phone systems and IVR software. DSC has developed an Interactive Voice Response (IVR) system that provides callers with the ability to automatically interact with a phone system while obtaining information or performing transactions. The IVR responds to this input by providing appropriate information in the form of voice answer or provides a connection to a “live” operator. Other associative terms for IVR are AVR (automated voice response) and ARU (automated response unit).

VoiceXML and Interactive Voice Response Software

Database Systems Corp. supports VoiceXML data access logic that makes external requests for information over the internet via a voice portal. Using this technique, callers can be given information maintained anywhere on the web. Using our embedded Text To Speech (TTS) application software, text information that is retrieved via VoiceXML messages from other web sites (or servers) is converted into a phone message and automatically played to the caller using the DSC IVR software.

Interactive Voice Response Systems

Database Systems Corp. has developed 2 different IVR phone systems. The WIZARD phone system supports analog phone lines and was developed to process small to medium call volumes. This interactive voice response system supports up to 48 analog phone lines.

The PACER phone system supports digital T1 phone lines and is ideally suited for medium to large call processing centers. These systems can support up to 480 digital phone lines.

PACER systems can be networked together to support any number of digital T1 phone lines.

Hosted IVR Outsourcing Services

Besides offering state-of-the art phone systems and computer telephony products, DSC provides full service IVR hosting at its secure and redundant data center. Using the technology developed internally, DSC experienced programming staff can design and implement inbound calling campaigns quickly and efficiently.

Interactive Voice Response Applications and Reports

IVR Applications and toll free answering solutions are becoming very popular today. Both public and private organizations are providing information to community members and clients 24 hours a day. In just a short period of time, this technology has been applied to a growing number of industries and projects.

The DSC IVR reporting system analyses the ongoing performance of an inbound calling program. The following IVR reports demonstrate the report capability provided by DSC and its IVR system.

IVR Resource Calculator

DSC also provides its clients with a free IVR system simulation program that models the performance of various IVR calling campaigns. This calculator accepts variable parameters and produces a display that specifies the optimal number of phone lines to be dedicated to a inbound calling campaign.

Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.

Database Systems Corp. Information

• IVR Software API Commands
• EasyIVR Interactive Voice Response systems and software
• Call Center Technology – Database technology website including ACD software and IVR Systems
• DSC Interactive Voice Response Solutions
• Voice broadcasting – Outbound interactive voice response solutions including voice broadcast services