IVR Applications from DSC

IVR Applications from DSC

Database Systems Corp. (DSC) provides both IVR (Interactive Voice Response) phone systems and IVR hosting services for clients throughout the USA and Canada. Using our award winning IVR software, DSC has developed IVR applications quickly and efficiently for a wide variety of industries and government organizations.

IVR application development services are provided by DSC along with IVR software development tools. Based upon an Open IVR concept, phone applications can be designed and developed using common programming languages as documented in the DSC IVR software manual.

IVR applications created for our IVR systems are 100% portable and can be moved to any other WIZARD analog or PACER digital phone system without re-programming the application. The DSC IVR Software API manual lists some of the different routines available for programmers and developers of IVR applications.

IVR Applications Using VoiceXML

DSC supports VoiceXML and web information access logic that retrieves information from the internet. Using this protocal, callers have access to information maintained anywhere on the web. Using Text To Speech application software, information can be retrieved via discreet messages from other web sites (or servers) and this information can be converted into a phone message that is automatically played to the caller.

IVR Application Examples

DSC has developed numerous IVR applications for its clients over the years. DSC provides a listing of some of the more unique programs in its IVR application directory. Here are just a few of these applications:

• Testing and Interviewing
  • Phone Surveys
  • Automatic Phone Answering Services
  • IVR Surveys Over The Phone
  • Clinical IVR Surveys
  • Phone Surveys
  • Wedding RSVP Service
  • Conducting Tests By Phone
  • Computer Aided Telephone Interviews (CATI)
  • Telephone Survey
  • Customer Satisfaction Survey

• Business Phone Services
  • Employee Management Service
  • Store Locator Phone Service
  • HRD Phone Services
  • Employee Testing By Phone
  • Virtual Secretary
  • Bill Payment Services
  • Voice Over Talent
  • Automated Phone Directory

• Professional Phone Services
  • Legal Phone Services
  • Medical Phone Services

• Community Phone Services
  • Transportation Phone Services
  • Information Phone Services
  • Utility Phone Services
  • IVR Registration Services
  • I’m Ok Senior Calls
  • Emergency Management IVR

• Customer Services By Phone
  • Help Desk Solutions
  • Self Service IVR
  • Virtual Help Desk

• Personal Phone Services
  • Phone Coaching Services
  • Money Transfer IVR
  • Wake Up Calls

• Business Phone Applications
  • Real Estate Phone Services
  • Financial Phone Services
  • TPV Third Party Verification
  • Security Guard Monitor
  • IVR Order Taking

Major IVR Application Clients

The following are just a few of the major corporations and government organizations that are using applications developed by Database Systems Corp. using our IVR technology:

• Microsoft Corp.
• Medtronic
• Johns Hopkins University
• Honda Corporation
• Verizon Wireless
• Cardinal Health
• State Of New Jersey
• Public Service Of New Hampshire

IVR Reports And Resource Model

An IVR reporting system that analyses the operation of an Interactive Voice Response calling program is provided to both our outsourcing clients as well as system purchasers. The following IVR reports are examples of this reporting capability.

DSC also provides its clients with FREE IVR system simulation modeling. This allows our customers to choose the correct configuration when purchasing an IVR system.

Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.

Database Systems Corp. Information

• Database Systems Corp. IVR Software and IVR Solution
• ACD – Automatic call distribution ACD systems and ACD software
• Autodialer – Automatic phone dialer with autodialer software simulation program.
• Computer Telephony – CTI software and phone systems
• Voice Broadcasting – Interactive voice messaging with voice broadcast services
• Voice Broadcasting Applications – Partial listing of voice broadcast programs including customer applications