IVR hosting from DSC

IVR Hosting Services from Database Systems Corp.

Database Systems Corp. (DSC) has developed an Interactive Voice Response (IVR) system using telecommunication equipment from Intel and a modern Windows IVR based PC. This IVR system provides callers with the ability to automatically interact with a phone system while obtaining information or performing transactions.

Using computer telephony technology developed by our company, DSC is ideally positioned to provide comprehensive and affordable IVR services to any size organization. Our IVR Hosting service processes incoming calls using our “Smart” IVR software that answers calls without an operator.

DSC employs an experienced IVR programming and development staff that can deliver comprehensive IVR system solutions quickly. This can provide your organization with a competitive advantage in the marketplace. Using our hosted IVR call center, your organization can provide information to your clients at the touch of a phone keypad, 24 hours a day. From external database access to web integration including VoiceXML messaging, DSC can provide informational phone applications in a short period of time.

IVR Outsourcing Features

The following are just a few of the features and benefits provided to our IVR outsourcing clients:

• Automated phone answering services
• Your Own Hosted IVR 800 Number
• IVR integration with the PACER ACD
• Professional Voice Prompts
• Unlimited Phone Menu Selection By Caller
• Simple To Complex Call Routing
• Complex Outside Phone Dialing Rules
• Open IVR Software Development Tools
• Database Access and Update using VoiceXML
• Website and Server Data Access
• Text To Speech (TTS) Data Conversion
• Call Recording and Messaging Service
• Online Reporting with Realtime Update
• Secure and Redundant IVR systems featuring Dialogic IVR boards
• Much More….

Hosted IVR Applications

IVR Phone Applications and toll free answering solutions are becoming very popular today. Both public and private organizations are providing information to community members and clients 24 hours a day. In just a short period of time, this technology has been applied to a growing number of industries and projects.

The following are just a few of the IVR applications developed by DSC:

• Advertising Services
• Church Announcement and Church Calling Service
• Emergency Information
• Communications Services
• Community Information
• Customer Services
• Collections Payment
• Education Services
• Entertainment Schedules
• Financial Information
• Fund Raising and Volunteers
• Government Information
• Health and Fitness
• Phone Surveys
• Clinical Trials
• School Announcement and School Call Service

Online IVR Reports

DSC provides each of its clients with access to an IVR reporting system that analyses the ongoing performance of each IVR calling campaign. The following IVR reports demonstrate this reporting capability provided by DSC and its IVR outsourcing features.

Database Systems Corp. Phone Applications

• Telephone Reassurance – Community calling program for seniors and home alone children
• Emergency Notification Systems – Community alert systems and emergency voice broadcasting services
• Text Messaging – automatically send SMS (Short Message Service) text messages.
• Phone Surveys – IVR solutions including telephone survey applications and development tools
• Phone Reminders – Voice blast phone reminders

Other DSC Phone Solutions

• IVR solutions – Turnkey IVR systems and IVR services
• Voice broadcast solutions – Complete turnkey systems and voice broadcasting services
• Latchkey Kids Calling program that checks welfare of home alone children

Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.