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IVR Software Routines from DSC
Database Systems Corp. has developed an Interactive Voice Response (IVR) system that provides callers with the ability to automatically interact with a phone system while obtaining information or performing transactions. By presenting the caller with recorded prompts and menus, an IVR accepts input from the caller using phone keypad input.
IVR software development tools are provided by Database Systems Corp. along with complete application development services provided by the professional staff at DSC. Applications are developed using common programming languages. Please refer to the DSC IVR software manual for complete details regarding these development tools.
Software developed for the DSC IVR system is portable and can be transferred to any other WIZARD analog or PACER digital phone system. Thus the investment in your phone application is not lost as your organization grows from a small analog IVR phone system to the larger digital PACER series.
IVR Command Routines
Software Function Routines
The following IVR software routines control the phone system functions within an IVR program. This includes obtaining control information that describes the nature of the call. Digits and responses are obtained from the caller and information is played back to the caller in the form of text or recorded wav files.
| Routine Name | Routine Description |
|---|---|
| IVR_initialize | Initializes the IVR system |
| IVR_get_ani_dnis | Retrieves Caller ANI and DNIS information |
| IVR_get_call_info | Returns Call Id and Status |
| IVR_terminate | Terminates a Call |
| IVR_speak_text | Converts Text Info and Plays |
| IVR_speak_messages | Converts and Plays Multiple Message Files |
| IVR_play_message | Plays a Single Message File |
| IVR_play_messages | Plays Multiple Message Files |
| IVR_mixed_messages | Play Combination Of Text and Message Files |
| IVR_get_digits | Return Digits Entered By Caller |
| IVR_prompt | Prompt Caller and Return Response |
| IVR_speak_menu | Plays Multiple Text Messages and Returns Digits |
| IVR_menu | Plays Multiple Wav Files and Returns Digits |
| IVR_mixed_menu | Plays Combination of Text and Messages |
| IVR_start_recording | Initiate Call Recording |
| IVR_stop_recording | Stop Call Recording |
| IVR_delete_recording | Play Music On Hold |
| IVR_play_music | Delete Call Recording File |
| IVR_stop_music | Stop Music On Hold |
| IVR_dial_call | Dials A Phone Number |
| IVR_dial_call_cpa | Dials A Phone Number with Call Progress On |
| IVR_drop_call | Drops A Call |
| IVR_connect_calls | Connect Calls Between Two Lines |
| IVR_transfer_out | Transfer A Call To Another Phone Number |
| IVR_connect_extn | Connects A Call To An Extension (numeric) |
| IVR_connect_extc | Connects A Call To An Extension (character) |
| IVR_connect_dnis | Connects A Call To A DNIS Group |
| IVR_set_call_data | Set Call Data Into Area Accessible By Application |
| get_last_ivr_error | Return Last Error From Phone System |
Software Support Routines
These additional phone functions enhance the capabilities and ease of use of the DSC IVR system. These are provided in lieu of text to speech converters to ensure the proper pronunciation of hard to speak names and to ensure a smooth and continuous flow of variable information within recorded messages.
| Routine Name | Routine Description |
|---|---|
| IVR_speak_number | Plays Cardinal Numbers, Ordinal Numbers, and Currency |
| IVR_speak_phone | Plays Phone Numbers, With Area Code and Extension |
| IVR_speak_address | Plays Address, Street Name, Apartment, etc. |
| IVR_speak_city | Plays a City Name |
| IVR_speak_state | Plays a State Name |
| IVR_speak_zip | Plays A Zip Code |
| IVR_speak_url | Plays a URL (uniform resource locator) |
| IVR_speak_email | Plays an email address |
| IVR_speak_spelling | Plays the Spelling of a Word or Phrase |
| IVR_speak_date | Plays a Given Date String |
| IVR_speak_date_t | Plays a Given Date |
| IVR_speak_today | Plays the Current Date |
| IVR_speak_time | Plays a Given Time String |
| IVR_speak_time_t | Plays a Given Time |
| IVR_speak_now | Plays the Current Time |
IVR Resource Calculator
DSC has designed an IVR system simulation program that models the performance of an IVR calling campaign. This calculator accepts variable parameters and produces a report that specifies the optimal number of phone lines to be dedicated to a inbound calling campaign.
IVR Software Applications
Database Systems Corp. has developed an extensive library of IVR Applications. These programs were developed for both public and private organizations who are providing information to community members and clients 24 hours a day. The link above presents a complete listing of the many industries that have been served by IVR software and individual categories include a customer profile and how each client is using IVR technology. Many of these clients user our IVR hosting services.
IVR technology has been employed in many different applications. IVR technology (from Assistive Technology) is embedded in DSC’s CARE program that contacts seniors to ensure they are OK. Seniors can enter an acknowledgement key on the phone to inform the sheriff’s department that they are OK.
IVR Reports
An IVR report system that analyses the ongoing performance of an IVR calling program is an invaluable management tool. The following IVR reports demonstrate the reporting capability provided by Database Systems Corp.
Contact Database Systems Corp.
Contact DSC at (602) 265-5968 or use the following Contact Form.
Database Systems Corp. Information
- IVR – Systems and outsourcing service
- Computer Telephony – CTI software and phone systems
- Predictive Dialer – Predictive dialers and Autodialers
- ACD – Automatic call distribution including ACD Software
- Voice broadcast services and voice broadcast simulation models.
- IVRS – Interactive Voice Response systems.
April 7, 2023
Phone System 