Since it arrived in 1995, VoIP, a.k.a. Voice over Internet Protocol has been contributing greatly to the business world.
Whether we talk about a company’s customer service goals or its internal calling requirements, VoIP has been helping in a variety of ways.
And the future doesn’t seem any different. Many VoIP technologies can further revolutionize the idea of business communication in 2021.
In this post, we are discussing seven of them. So, buckle up and read on.
1. Godspeed: 5G?
Well, lately we’ve been hearing words about the next generation of cellular broadband technology. Yes, 5G.
Looking at the trends, discussions, safety measures, and everything else, it won’t be wrong to quote that 5G is soon going to be mainstream.
Several cellular devices launched this year are already supporting 5G technology and its arrival at the VoIP’s business forefront will surely bring some remarkable changes.
And yes, we can’t wait to see how fast it is going to be. The improvement in call quality will determine at large how the business phone market reacts to it.
2. AI Will Stem Upwards
Artificial intelligence as an idea has already settled its roots deep into most digital businesses.
From chatbots on websites to automated messengers in several applications, AI is making a huge difference.
Looking at the way it is, we can expect to see more AI incorporations in upcoming virtual phone systems.
Currently, several ongoing research projects are setting automated customer service, sales process automation, and threat prevention.
The combined budget is said to be around $10 billion.
3. IOT Support
Yes, it’s about another new thing. The Internet of Things has enabled us, humans, to control our electronic devices from distances of thousands of miles, and we can’t be more thankful for our rooms being air-conditioned before we reach home.
But that’s certainly not the end of IoT.
Modern VoIP devices can do a lot more than just sending voice notes and video clips.
As the idea of IoT is to connect all devices through the internet, enabling a seamless transfer of information, an amalgam of VoIP and IoT can be seen revolutionizing the business world in upcoming years.
4. UCaaS Improvements
The idea of maintaining in-house networks is age-old and often costly. The world is anyway moving towards cloud storage solutions, so why should business phone systems fall behind?
As VoIP systems use the Internet, cloud phone systems are becoming more economical for businesses.
Another benefit of UCaaS is that this technology allows users to quickly access their audio, video and textual communications data on any device with a stable Internet connection.
5. Number Portability: Easier than Ever
The business phone service that you are using today may not be suitable for your company tomorrow or the day after.
This means that you may need to change the service. But should you also change numbers?
Your old customers and clients may still be expected to reach you through your old number. By changing numbers, you may confuse them.
In situations like these, number portability services come into play. This allows businesses to port their number to a different service provider without numeric changes.
6. Mobile Unified Communication
It’s the year 2020, and we have an app for everything. The VoIP industry isn’t going to remain untouched by mobile applications for too long.
Several VoIP providers are already offering the embedded app support system for an unmatched level of support.
Reportedly, the VoIP industry is also going to explore the arena of app-based virtual phone numbers.
This technology may soon be seen influencing the way businesses interact with each other. Also, this technology when coupled with 5G may make remote work easier than ever.
We can all expect to see location constraints being broken.
7. Landline – a thing of past
While a large number of your customers may have memories of the good old landline age, most of them wouldn’t want to contact you over a landline phone.
Over 50% of the world’s landlines have already died and those that live are rarely used.
As the landlines completely fade out of the telephone industry, we can expect to witness a revolution of virtual phone technologies.
This may entirely change the way businesses communicate with each other and their customers.
Wrapping Up
Indeed, VoIP is an incredible technology that is influencing and enhancing various industries worldwide. Starting years ago, VoIP has brought about myriads of positive changes to the world of business communications. And the upcoming technologies are only making it better than ever. Two of the quickly evolving VoIP services are RingCentral and Grasshopper. For better insights, you can take a look at this comparison of RingCentral and Grasshopper.
In this blog post, we discussed technologies like 5G, AI & others and tried to shed light on how they can step up business communications in 2021.
Hopefully, you found this helpful.
About the author:
Dennis Vu is the CEO and Co-founder of Ringblaze, a virtual business phone system company that helps teams to better serve their customers, anywhere.
April 7, 2023
Phone System 