Introduction to VoIP, SIP Protocols, PBX Systems and Call Center Software

Here you can find all the information you will need to get started with the VoIP and SIP protocols, as well as PBX systems. Navigate through the list of articles below and enhance your knowledge on everything VoIP, SIP and PBX.

VoIP

What is VoIP? VoIP stands for Voice Over Internet Protocol. Learn more about VoIP functionalities, cost benefits and find useful resources to get you started.
VoIP Phones: Discover different types of VoIP Phones
Mobile VoIP: Learn how to use your mobile phone to communicate with any VoIP provider.
VoIP Softphone: Make your computer your main communication device with a VoIP provider.
VoIP Hardware: Information about VoIP hardware products.
Open Source VoIP Software: A comprehensive list of open source VoIP applications.
What is a VoIP Number? Learn about advantages of VoIP numbers and find tips on picking the best provider.

PBX

PBX: PBX stands for Private Branch Exchange that acts as a switch station for a telephone system. Learn more about PBX and IP PBX systems and how to make the most of them today.
What is Hosted PBX?: In short, it is a cloud-based PBX system. Find out about its features, benefits and explore the lengthy list of available providers.
Virtual PBX providers: Check out how you can have the functionality of a PBX system without a need for additional hardware.
Cloud PBX: Increase flexibility and scalability by having your data stored and transferred in the cloud.
On Premise PBX: Opposite to hosted or cloud, an on premise PBX resides on the premises of the company. Find out more.
VoIP PBX and Servers: A complete list of PBX and Server providers.
What is an IP PBX?: IP PBX is a phone system that utilizes IP communications. Learn more including a list of well-known IP PBX vendors

SIP

About SIP: This article explains the Session Initiation Protocol or SIP which is an application-layer control (signaling) protocol for VoIP and other text and multimedia sessions.
Session Border Controller: SBC is used to access, configure and control the SIP trunking of VoIP networks. These devices help to maintain a robust and efficient VoIP system. Review different SBC products and their key features.
SIP Trunking: Learn all about SIP trunking and how SIP trunks can help your business.
SIP URI: A SIP URI identifies a communications resource. They contain sufficient information to initiate and maintain a communication session with the resource. Learn more.

Call Center Software

Call Center Software: Follow this guide to compare software that provides businesses with the necessary tools to run a call center.
Call Center Statistics: Call center statistics give call center management insight into pure call center functionality. See how this can help your business.