Magnetic North

Magnetic North is a leading provider of Cloud PBX and Cloud Contact Centre services. Since 1998, Magnetic North’s solutions have been helping Global 2000 customers such as HP, Vodafone, Stream International, Sirius Radio, Hospital Billing and Collection Services, Chubb, Johnson and Johnson and more to deliver the best possible service to their clients and increase workforce optimization and analytics.

Our unique “Product Improvement” process enables our clients to drive our product roadmap and benefit from their ideas free of charge through ongoing upgrades delivered free to all supported customers. Delivering 24/7 services for call recording and proactive customer contact through outbound and predictive dialling and call blending, Magnetic North customers grow with us.

Magnetic North Cloud PBX

Cloud PBX is an advanced communications solution giving you a secure and reliable virtual phone system on a pay as you go basis. Video, Presence, Instant Messaging, Call recording and many more features all come out of the box with our Cloud PBX system.

No more hardware, maintenance or costly upgrades! We believe in free upgrades forever plus you’ll get a dedicated Success Manager included too.

Maximise Cloud Contact Centre

‘Maximise’ is our award-winning, full inbound/outbound/blended contact centre solution. Unique features such as Mobile number screening, mobile/local CLI presentation, and PCI-compliant secure payment collections sit alongside seamless call blending, automated outbound dialling, skill-based routing, automated workflow, integrated email & SMS, advanced reporting and more.

Predictive Dialling Software

Magnetic North’s outbound auto dialling software offers a revolutionary objective-based approach to proactive outbound customer contact which delivers massive increases in your team’s productivity by using predictive, progressive and preview dialling. Maximise auto-dialler increases effective calling rates for small teams from as few as five agents in a campaign and scales to hundreds of agents in a call centre on a single server, supporting both traditional PBX and next-generation IP technologies.

As a 100% proactive outbound solution, Maximise has the lowest cost of acquisition and ownership in the market. Its broad selection of dialling features makes it the software of choice for a wide range of customer applications, including:

• Mission critical call centre teams
• Inbound/outbound/blended call centres
• Distributed branch networks
• IP telephony environments
• Informal outbound contact centres

Optimise Cloud Call Recording Software

Magnetic North’s telephone call recording system is a powerful web-based hosted or onsite call and screen recording software solution designed to support any size business or contact centre environment. It can scale to accommodate thousands of channels where bulk recording is required.

As more business transactions take place over the telephone and in ever more litigious times, reliable, flexible and scalable call recording is no longer an option – but a necessity. Optimise is a powerful transaction recording solution which records, compresses and archives calls and where required screen transactions automatically to protect your organisation.

• Broad range of quality monitoring tools
• 24-hour customer support team on hand
• Fast activation and automatic updates
• All-telephone call recording

Robotic Agent

Robotic Agent campaigns have the ability to dial campaigns and play automated messages to the target numbers. Using advanced text to speech technology, the Robotic Agent can include dynamic information from customers’ account records. Example applications include debt collection, credit card fraud management calls, and soliciting regular orders from customers. Once connected with the called party, the robotic agents play out either text-to-speech or pre-recorded messages, and uses DTMF touch tone input from the called party to either put them through to a real agent or to progress their call using further pre-recorded messages.

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