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Experienced at every level in developing affordable, hosted IVR solutions MTI understands the IVR business; after all, we have been developing seamless, painless
applications for 18 years. Completely outsource your application with us, or choose open hosting, where MTI provides the telephony, IVR and speech infrastructure with application and database control residing at your site (or ours). Committed to providing a world-class open standard based hosting environment, MTI also partners with leading developers to deliver innovative, cost-effective, VXML based IVR applications with maximum customer satisfaction. You will experience the benefit of customized IVR solutions at “off-the-shelf” application pricing.
MTI Features
- VoiceXML (VXML) compliant
- Full VOIP / SIP support
- Inbound and Outbound solutions
- Professional services can build the application or you can host your own VXML
- Outbound call API allows users to create outbound calls via a SOAP Web Service
- Advanced Call Progress Analysis (CPA)
- Best-of Breed IVR platform (Genesys VG), ASR and TTS (Nuance) engines
- Terminate traffic from multiple carriers using TDM or SIP
- Complex CTI/Backend integrations
- Contracted service levels 99.9+% (Always read the fine print, all service levels are not the same)
- 24/7 on-site technical support
- Secured facility
- Redundant, geographically diverse operations centers
April 7, 2023
Phone System 