Website – www.mitel.com
Headquartered in Ottawa, Canada, Mitel is a Unified Communications company specializing almost entirely on VoIP. For over 40 years, Mitel has been delivering IT solutions and, through IPOs, acquisitions and strong research and development activities, it has been able to grow into a billion dollar company that provides IT solutions to clients around the world.
Cloud communications for integrated solutions
Mitel specializes in Cloud Communications, collaboration, call center and customer experience services. When communications, mobility and the cloud are combined all perceptions of barriers are removed and there is a decrease in cost with and overall increase in productivity.
Whether you are a small business or a global enterprise, customer satisfaction is key to your success. Mitel’s call center and customer experience solutions recognize that customer service isn’t a one-time solution. It is important to have positive customer service at every interaction point. Mitel’s solutions help you interact and react to customer’s needs. Customers can initiate conversations through your website or call through normal telephone channels, each brings them to a customizable care solution that will keep customers coming back time and time again.
Modern businesses communicate through a wide variety of mediums and Mitel is able to integrate desktop and cell phones, email, instant messaging, voicemail and audio, video and web conferencing. Unified Communications allow Mitel clients to make fast decisions and transactions.
Unified Communications for increased collaboration
Unified Communications and Collaboration, or UCC, is the practice of determining the quickest method to the successful completion of a project. Mitel has well developed UCC systems that allow users to keep track of projects in their many incarnations. No more back and forth emails and calls. Mitel’s system allows each user to track the progress of a project and, when communication is needed a simple selection of audio, video or web options opens up a conversation for collaboration regardless of location. When more opinions are needed from the rest of the team, Mitel allows for a quick invitation to be sent to any new participants to give them quick access.
Offering Unified Communication solutions for businesses of all sizes, Mitel’s voice solutions have the ability to be expanded into feature-rich UCC solutions. Mitel’s cloud services allow clients to cut costs on hardware and cut out the long-term capital investments needed for such products. This allows for a complete emphasis on the collaborative efforts of the team.
Training & Certification
Mitel University, in compliance with Mitel’s Champion Partner Program, offers training in the sales and technical sides of its solutions to help its partners integrate Mitel technology into their business. The Mitel Connect Cloud, Onsite and Hybris US solutions are covered in one or more of the programs offered through the Mitel site. The modular program for sales is available with self-paced, online instructor-led and in-person learning options.
The technical training program follows a similar structure of delivery to the sales program and offers telecom professionals the skills needed to implement, maintain and support the full suite of Mitel Connect Unified Communication solutions. Whether online or in-person the program prepares installers, system programmers and support personnel for the certification they need to inspire confidence in their clients and teams.
Read more on Mitel’s credentials and certifications.
IP Phones and SIP Trunk Options
Mitel has developed a catalogue of proprietary IP Phones that integrate with Mitel VoIP solutions. The proprietary phones mean that there is a seamless integration with Mitel software, but there are also a number that are open-standard enterprise grade IP Phones. These provide HD audio experiences with up-to-date technological features that simplify communication.
If you have already invested in 3rd party systems, Mitel offers open standards phones that can offer flexible, powerful solutions to protect your existing communications investments. Some service providers lock clients into proprietary options that ensure retention, but Mitel offers both showcasing their commitment to quality and comparability with their clients.
Hard phones are mirrored with a Softphone option. MiCollab Client Softphone allows workers in the field to be able to have access to the same intuitive communications in-house users have. Connecting to the MiVoice Business or Mitel MiVoice Office gives users the ability to make and receive calls through the corporate network.
Phone System 