Service providers such as fiber-to-the-home (FTTH) ISPs, electric cooperatives, telcos, and utilities need to expand their service portfolios to stay competitive in the marketplace, to win new customers, and to foster loyal subscribers that can provide higher lifetime value. One strategic way for service providers to create a new revenue stream and minimize complexity in managing their voice services is to partner with trusted technology providers that offer cutting-edge cloud voice platforms.
In this article, readers can learn how an innovative cloud voice platform helps service providers bolster their business portfolio, maximize their potential, and satisfy the evolving needs of their clientele. And furthermore, Justin Cooper, the Vice President of Business Development at Alianza, one of the leading providers of cloud virtualized VoIP solutions, offers some insights on how their company's platform can maximize revenue opportunities and increase the subscriber lifetime value for service providers.
Delivering Cutting-edge Cloud-based Solutions to Service Providers
Fiber-to-the-home (FTTH) has risen as one of the leading technologies for next-generation communications across networks worldwide, now accessible in over 30 million homes in the United States according to RVA LLC, a trusted market research and consulting services firm. As technology evolves and markets continue to develop, service providers should fully embrace the cloud to enable them to deliver a full suite of residential and business communication services to their customers.
When it comes to technology adoption, Alianza can transform communications delivery to help service providers improve their next-generation infrastructure. Teresa Mastrangelo, the Principal Analyst with Broadbandtrends, an independent consulting company specializing in the coverage of next-gen telecommunications services and infrastructure, had this to say about the benefits of using Alianza’s cloud voice platform:
“As new fiber ISPs enter the market to help meet the demand for ultrafast broadband, technology partners can help these providers bolster their service portfolios.” “Alianza’s cloud-based VoIP solution helps fiber ISPs quickly get to market with broadband phone services, helping increase subscriber lifetime value and retention and accelerate ROI,” she added.
Indeed, Alianza’s fiber VoIP solution enables service providers to lessen complexity in managing voice services. Specifically created for FTTH ISPs, telcos, electric cooperatives, and utilities, their complete cloud-based solution helps service providers address business and residential voice requirements.
Alianza's comprehensive Cloud Voice Platform for fiber broadband providers also boosts competitiveness and growth revenue opportunities. Justin Cooper, the Vice President of Business Development at Alianza, talked about how Cloud Voice Platform helps service providers deliver a full suite of residential and business communication services.
“FTTH service providers have the luxury of building their voice services for the future without being burdened by obsolete, hardware-based voice architectures,” Cooper said. “Our approach to delivering voice as an application in the cloud provides an integrated, efficient business process, with agility that empowers service providers to maximize their revenue opportunity.”
Empowering Service Providers with Powerful, Easy-to-Launch Fiber VoIP Solution
With the growing demand for ultrafast broadband, service providers need to partner with leading technology providers to improve and expand their service portfolios. Service providers powered by Alianza can benefit from using the world’s first Cloud Voice Platform in the following ways:
Delivering Voice Infrastructure as a Service
To deliver comprehensive Voice over Internet Protocol (VoIP) and Unified Communications (UC) services, Alianza offers a complete technology package that includes Session Border Controller (SBC), media and feature servers, session management core, fraud detection and prevention, device provisioning, and more. This cutting-edge voice solution has a rich set of end-user features that help analyze and modify VoIP signaling and media flows to ensure security, interoperability, and control across all IP network boundaries. Alianza can be packaged in multiple ways, delivering home phone, basic business lines, hosted Private Branch Exchange (PBX), unified communications as a service (UCaaS), and Session Initiation Protocol (SIP) trunking. Alianza can also embed and extend these services to LTE and WiFi connected devices, including laptops, mobile phones, and tablets
Easy to Integrate and Operate
Simple, intuitive, and easy to use, the Cloud Voice Platform provides a single unified system that can be managed independently. Through an extensive tool set, service providers can manage their voice business seamlessly. The entire platform can all be managed via the web-based Admin Portal that offers functionality for staff through rights-based management.
Key Features of Cloud Voice Platform Management
- Unified management
- Branded end-user portal
- Extensive REST API
- Customized reporting
- Diagnostic and NOC tools
- Flow-through provisioning
- Administrative web portal
Providing Feature-Rich Voice Services
Alianza can help equip service providers with a complete suite of easy-to-manage end-user features and functionalities. Below are some of the main benefits of the Cloud Voice Platform:
- Residential Solution - Delivers all standard home phone features with advanced functionality such as call handling, find me/follow me, simultaneous ring, voicemail to email, and more. The solution also includes full regulatory compliance, easy customization, and flexible calling plans.
- Hosted IP PBX - This includes features like auto attendant, Interactive voice response (IVR), extension to extension dialing, customizable calling plans, support for multiple branch offices, and advanced call handling. These enterprise-grade features can also be integrated with Customer relationship management (CRM) CRM systems to deliver unified communications as a service (UCaaS) solution.
- Business Lines - Allows service providers to address small business needs with features such as advanced call forwarding, multi-line hunt groups, and other hosted call control features to analog phones and key systems.
- SIP Trunk - Enables service providers to provide connectivity solutions to organizations with PBX, IP PBX and UC infrastructure on their premises. With a SIP trunking solution, adding more capacity is easy because it is scalable and can be configured for customers, from one trunk to users who require 500+ simultaneous calls.
To learn more about Alianza’s comprehensive, next-generation VoIP infrastructure and cloud communications solutions, visit their website.
Alianza, a leading cloud voice platform company, enables small and mid-sized companies and large businesses to seamlessly embrace cloud communications. Established in 2009 and headquartered in Lindon, Utah, Alianza designed, built, and delivered the world’s first Cloud Voice Platform. Their innovative cloud-based service delivery model and single-source approach help fixed, cable, and mobile service providers to capitalize on the growing VoIP services market. Alianza’s cloud voice platform also gives residential properties and businesses control and simplicity to boost competitiveness and grow revenue opportunities.