Voip-Info’s Bi-Weekly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post on Fridays to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.
Here's what you may have missed this week:
Radish Systems Appoints Seasoned Technology Sales Leader James Zavorski as VP of Global Sales
Leading provider of voice and data mobility solutions for visual customer service, Radish Systems recently introduced their newest Vice President of Global Sales. By welcoming experienced enterprise technology sales leader James ‘Jim’ Zavorski into the company, Radish aims to help more businesses grow and succeed through improved “voice with visuals” communication.
Zavorski’s mission is to “deliver profitable solutions for enterprise customers and for Radish”. As a former member of KORE Telematics, Zavorski brings a solid track record of developing high-performing, motivated teams that deliver first-class customer service at Vodafone, Dun & Bradstreet, Numerex, and Orange Business Services. Zavorski’s role in the company will add momentum to the growing interest in Radish Systems’ patented ChoiceView multi-channel platform not only in the USA but also across the world.
As a patented, cloud-based switching platform, ChoiceView enables businesses to simply add visual capabilities to chat-only and voice-only systems. This innovative communication solution offers small and mid-sized businesses and large enterprises the ability to connect and/or share visual content in real-time with callers through computer browsers and smartphones. Reliable and easy to deploy, ChoiceView delivers true Visual IVRs to enhance call containment and self-service as well as improve visual live assistance that amplifies first call resolution. Plus, this cloud-based subscription service also maintains compatibility with existing contact centers, bots, Integrated Voice Response (IVR) systems, and virtual assistants.
To learn more about ChoiceView, visit Radish Systems.
Avaya Unveils New, Cloud-based Video Conferencing and Collaboration Service
In keeping with its mission to “delivers a high-quality experience from the cloud to easily connect people across a variety of systems, devices, and locations around the world”, the industry-leading provider of business communications and customer engagement technologies, Avaya has recently unveiled a new cloud-based video conferencing and collaboration service. Available exclusively through Avaya channel partners, the Avaya Equinox Meetings Online supports video conferencing and collaboration sessions in order to eliminate the need for businesses to invest in new infrastructure.
“The global demand for easy to use video conferencing and collaboration capabilities has never been greater as employees, suppliers, and customers in distributed locations need to quickly come together,” said Yogen Patel, the Vice President and General Manager of Engagement Applications at Avaya. “As a cloud-based service, Avaya Equinox Meetings Online delivers superb quality, simplicity, and affordability, offering a great opportunity for our channel partners as well as their customers.” With the Avaya Equinox Meetings Online, Avaya channel partners can enhance their services and maintain the customer relationship.
Hosted and operated by Avaya, the Equinox Meetings Online offers channel partners an opportunity to deliver high-quality audio, video, data, and content sharing to customers across the world. Built on Avaya’s award-winning Team Engagement technologies, this cutting-edge video conferencing and collaboration solution delivers crystal clear wideband audio and video with up to 1080p HD. Additionally, this subscription-based service supports the mobile workforce and addresses the limitations of network variables, mobile devices, congestion issues, and security concerns. Customers can have unlimited access to virtual meeting rooms that support up to 50 participants.
For more details on becoming an Avaya Video Authorized Reseller, visit the Avaya Edge Partner Portal.
Arkadin Teams Up with Kollective to Deliver High Quality Video Experience in Enterprises
Global leading provider of cloud communications solutions and unified communications and collaboration services, Arkadin has recently partnered with Kollective, a trusted software-defined content delivery network company, to give businesses the most comprehensive video webcasting solution. Through the partnership, Arkadin’s webcasting platforms from Nasdaq, ON24, and Skype Meeting Broadcast will seamlessly be integrated into Kollective’s secure Software-Defined Enterprise Content Delivery Network (SD ECDN) in order to deliver the highest quality video experience for their customer base.
“Interest in video is surging, yet our clients are challenged in delivering high-quality video experiences since they don’t have sufficiently robust networks or a plan for scaling it throughout their organizations,” said Andrew Pearce, the Managing Director for EMEA at Arkadin. “Kollective’s delivery infrastructure solves this problem by enabling quick deployments that can reach thousands of employees simultaneously, easy maintenance and reduced network loads. We’re confident our partnership will drive 50 – 75% increases in our webcast volume over the next few years.”
By making enterprise videos simpler and better, both companies aim to provide authentic messages to the workforce via a live video webinar. Plus, Arkadin also provides their customer base with complete event managed services for each stage of the planning and execution of virtual web casts delivered through the Kollective infrastructure.
VeloCloud Strengthens Its Global SD-WAN Market Lead with 50 Service Provides
Global market leader of cloud-delivered SD-WAN solutions, VeloCloud Networks continues to extend its reach and become the SD-WAN technology of choice for many service providers. The company recently crossed the 1,000 paying enterprise customers milestone with the help of its 150 Global Channel Partners, including Value Added Resellers, System Integrators, Service Providers, and Managed Service Providers.
“We are humbled that the majority of the world’s most renowned Service Providers have chosen us as their SD-WAN technology partner,” said Sanjay Uppal, the CEO & Co-Founder of VeloCloud Networks. “This is a result of VeloCloud’s architectural vision of cloud-based virtual network services from the time of its founding and the automation and federation capabilities we have built into VeloCloud Cloud-Delivered SD-WAN for service providers. Our relationship with this large number of Service Providers gives us unmatched access to distributed enterprises around the world.”
Some of world’s largest Service Providers who have previously announced their choice of VeloCloud for Over the Top (OTT) SD-WAN and Network Integrated SD-WAN include AT&T, IBM, Sprint, CBTS, CHT Global, GTT, Megapath, Global Capacity, NetOne Systems, Meriplex Communications, Macquarie Telecom, Mitel, MetTel, Netregy, Newcloud Networks, TPx Communications, Saicom, Telstra, Vonage, and Windstream. The VeloCloud Cloud-Delivered SD-WAN solution allows service providers to incorporate edge and cloud security, deliver assured application performance, and offer simplification through automation using a uniform business policy. Plus, leveraging VeloCloud enables service providers and their customer base to simplify the delivery and deployment of virtual network functions, including security.
To learn more about the benefits of using VeloCloud SD-WAN solution, visit VeloCloud’s website.