Voip-Info’s Bi-Weekly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post on Fridays to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.
Here's what you may have missed this week:
Mitel Successfully Acquires ShoreTel for $530 Million Deal
Global leader in business communications solutions, Mitel (Nasdaq:MITL) (TSX:MNW) recently announced that it has completed its acquisition of unified communications company, ShoreTel (Nasdaq: SHOR) for $530 million. Through this acquisition, Mitel has hastened its move-to-the-cloud strategy by investing further in the Unified Communications as a Service (UCaaS) market.
According to Rich McBee, the President and Chief Executive Officer of Mitel, the merger will enable Mitel and ShoreTel customers to digitally transform their businesses by successfully transitioning to the cloud. “For businesses, moving to a cloud communications and collaboration system inside their own organizations is a natural first step on their digital transformation journey,” said McBee.“Mitel and ShoreTel are now stronger together and even better equipped to help take our customers to the cloud, seamlessly and simply.”
And through the combined company, both Mitel and ShoreTel customers and partners will continue to enjoy better cloud and on-site solutions. They will also be notified and updated in advance of all product announcements. Mitel will also provide ongoing support and service for all products throughout their lifecycles.
Stronger together, the newly combined company will operate under the name of Mitel and will be headquartered in Ottawa Canada with Rich McBee serving as its Chief Executive Officer. To learn more about the acquisition, visit Mitel.
Nectar Partners with Plantronics to Bring Call Quality Diagnostics Solution to the Market
Premier provider of proactive network monitoring and performance management software for the Unified Communications (UC) industry, Nectar Services Corporation has recently partnered with Plantronics to deliver the industry’s first ear-to-ear (e2e) diagnostics solution. Through this partnership, both companies aim to help service providers and businesses easily and efficiently troubleshoot call quality issues from within the network to a user’s wireless headset.
“Nectar and Plantronics are bringing two best-in-class communications solutions together to provide correlated diagnostics that present call-specific health statistics for wireless headsets,” said Christopher Thompson, the Vice President of Enterprise Product Marketing at Plantronics. “We’ll show a proof-of-concept at Microsoft Ignite which we intend to commercialize later this year. Together, we hope to help organizations more accurately localize issues which can detract from great user experiences.”
By employing Nectar and Plantronics’ ear-to-ear (e2e) diagnostics solution, enterprises and service providers can ensure superior call quality across the network and improve the customer experience. “We’re constantly innovating to find new ways to help organizations provide great user experiences across their UC platforms and we believe this partnership is the next step in advancing UC platform monitoring, reporting, and diagnostics,” shared Tom Tuttle, the Senior Vice President of UC Strategies and Global Alliances at Nectar. “With the new e2e diagnostics, managed service providers and resellers will optimize communications services and enterprises will find the quality of their calls remains at an optimum level.”
Zoom Expands Its Video Communications Portfolio with New Products and Integrations
In keeping with the company’s mission to provide organizations with “smarter, more productive, and happier ways to work”, Zoom Video Communications has recently showcased their new product innovations and integrations. Unveiled at Zoomtopia, the company’s annual user conference held in San Mateo California, the new Zoom product innovations and integrations improve the way people collaborate in the workplace.
“Zoomtopia is a celebration of our customers, and an opportunity to deliver them a day of happiness, learning, and fun,” said Eric S. Yuan, the Founder and Chief Executive Officer at Zoom. “We’re also excited to use today to share with our customers the new features we’ve built to provide them with smarter, more connected ways to work.” Zoom’s new generation of solutions that employ video communications technology include the following:
- Augmented Reality. Zoom partnered with Meta, an augmented reality provider, to enable users to have an immersive experience with photo-realistic holograms. Meta’s immersive AR technology enables 3D models to be manipulated and shared as holograms in real-time on the Zoom platform.
- Conference Room Plus. By using the Zoom Rooms, organizations have the power to expand far beyond their conference rooms and extending even throughout their enterprise campus.
- Smart Meetings. By converting all the speech from a recording into text, the Recording Transcripts enable businesses to save money and time by eliminating the need for participants to take notes during a meeting.
- Business Workflow Integrations. Zoom recently partnered with Workplace by Facebook and Slack to allow users to start and stream a Zoom meeting or webinar using these two powerful platforms.
For further information about these new video communications solutions and integrations, visit Zoom.
Avaya Hits New Milestone and Continues to Expand Its Reach Globally
Avaya, the global market leader of customer engagement solutions, has recently announced that their flagship mid-market platform, the IP Office Platform, has reached a new milestone. The company announced this week that 600,000 systems have been deployed to businesses worldwide since its original launch.
Mark Monday, the Vice President and General Manager of Engagement Platforms at Avaya, expressed his joy and pride as the company celebrated this impressive milestone. “The track record of Avaya IP Office speaks for itself as we reach this historic milestone,” said Monday. “Midmarket businesses can rely on this highly flexible communications platform, secure in the knowledge that it will continue to evolve in lock step with the needs of their business. For midsize businesses where resources and budget expenditures need to be closely managed, Avaya IP Office is a sound decision that can help owners, executives and managers sleep at night.” And with the new Avaya IP Office 10.x that supports five to more than 2500 users, organizations can further ensure that they can accelerate their business' growth and increase their revenue stream.
Aside from this, the Avaya IP Office Cloud also continues to be in high demand globally as companies seek for greater mobility and flexibility to match their communications technologies with their business strategies. Available through the Avaya channel partners from over 164 countries, the IP Office Cloud delivers the following benefits: provides investment protection; makes it easier for businesses to standardize capabilities, connect, and transfer across locations; enables business continuity; and allows new customers to add a capability such as mobility and contact center.
To learn more about the IP Office Platform and IP Office Cloud, visit Avaya’s website.