To deliver exceptional customer service and enhance the user experience, today’s dynamic businesses are seeking out communication platforms that have a seamless onboarding process. Switching from a public standard telephone network (PSTN) to a new Voice over Internet Protocol (VoIP) system should be as easy and as seamless as possible. This process normally involves moving over phone numbers, ensuring proper bandwidth speeds, setting up new phones or softphones, and more. And now, popular cloud communications provider Flowroute is taking easy connectivity and seamless onboarding a step further with their new platform product.
With Flowroute’s latest product, the Customer Onboarding Platform, communication service providers (CSPs) can help remove the complexity and occasional friction associated with porting. As a global leader in cloud-based communications, Flowroute’s new platform aims to support cloud communication service providers by giving them greater transparency and control over their customer onboarding, including data service activation and the number porting process. Through this robust customer onboarding tool, CSPs and end users can enhance their revenue opportunity and increase the likelihood of turning clients into repeat customers.
Helping CSPs Streamline the Customer Onboarding Process
Today, one of the biggest challenges facing product teams and communication service providers (CSPs) is the unpredictable and slow process of onboarding new users. From monitoring and managing exceptions to porting phone numbers and updating critical industry databases for CNAM and E911, there are a number of processes involved. And also, most CSPs manage the onboarding process by utilizing spreadsheets and disparate project management tools, which can be opaque and error-prone.
Sean Hsieh, the founder and Chief Product Officer at Flowroute, talked about the need for a new customer onboarding platform. “Communication service providers are struggling to effectively onboard new customers," said Hsieh. "Our CSP customers understand that the onboarding process is critical to their success and that they only get one chance to get it right. When customers experience delays straight out of the gate, providers put themselves at a massive disadvantage.”
By leveraging Flowroute’s new onboarding platform, end users can address these issues and keep the onboarding process smooth and efficient. CSPs can take advantage of a transparent, programmatic, and easy solution that helps them manage the onboarding process via an application program interface (API ) or online portal.
Hsieh commented on their customer onboarding platform’s advantages, stating:
“Our new platform streamlines the onboarding process and gives service providers the necessary visibility to set the right expectations, and dramatically improve their customers’ first impressions.”
The Benefits of Flowroute’s Customer Onboarding Solution
Flowroute’s cutting-edge customer onboarding platform enables end users to avoid common pitfalls and determine potential issues instantly by following a step-by-step migration process that promotes faster port order completion.
Additional benefits of the customer onboarding platform include:
- Improved customer onboarding experience
- Efficient management of all interactions
- Complete transparency to the onboarding and number porting process
- Unlimited access to every phase of the porting process
Providing Pain-Free Onboarding and Number Porting Process with Flowroute
Flowroute’s cloud-based user onboarding platform helps organizations and CSPs streamline product setup and provide transparency to the number porting and onboarding processes. This new platform, now available in beta version and by invitation-only, offers step-by-step guidance to help the onboarding experience be successful and hassle-free.
Launched at this year's Enterprise Connect event, a leading conference and exhibition for enterprise IP Telephony, SIP Trunking, Converged Networks, and Unified Communications, Flowroute’s Customer Onboarding Platform offers the following carrier-grade features:
- Onboarding API. Using the Onboarding API helps communication service providers manage the entire customer onboarding process, from order submission right to the completion.
- Bulk Port Orders. This solution provides CSPs with the ability to create and control up to thousands of port orders simultaneously through the WebApp.
- Real-time Event Updates. Flouroute’s onboarding platform offers end-users easy access to the entire onboarding journey, including real-time messages from the company’s number and porting experts.
- Number Feature Automation. This feature enables automated configuration of E911, CNAM, call routing, and name assignments during the onboarding process.
- Quality Control. This feature sends automated verifications to confirm phone number transition through NPAC, the National Portability Administration Center.
For more information about Flouroute’s cutting-edge Customer Onboarding Platform, visit Flouroute’s official website.
Flowroute Inc. is one of the leading providers of communication services and technology for cloud-based communication products, including voice and messaging. Through Flowroute’s cutting-edge cloud-based products and solutions, the company delivers unprecedented control and performance to further enhance customer experience. Based in Seattle, Washington, Flowroute provides a comprehensive and scalable carrier-grade network to enable cloud-based telecommunications companies to build and deploy top-of-the-line and complex communications systems.
Established in 2007, Flowroute provides cloud-based CSPs with direct access to number porting, phone numbers, signaling data, call routing, and messaging capabilities through an online portal and API. Flowroute helps create a unique user experience by delivering comprehensive cloud-based communications services that include the following:
|Flowroute Solutions||Flowroute Products|