Masergy Collaborates with Cloudpipes to Enhance Business Workflows

Zenica JoyApr 15, 2017

Digital technology is a great driver for change, creating opportunities for new products and services that can transform an organization’s IT environment. In a technology-oriented world dominated by the cloud and unified communication as a service (UCaaS) solutions, organizations have multiple opportunities and ways to streamline their operational workflows and enhance their communication platform to drive business growth. 

Masergy, a technology company that delivers cloud networking services, recently partnered with Cloudpipes, a next generation Integration Platform as a Service (iPaaS) to enhance communications-enabled business workflows. The partnership allows Masergy to extend cloud connectivity options for its Global UCaaS solution and helps both companies charge ahead and provide digital transformation in the marketplace.

Simplifying the Automation of Business Workflows

Masergy’s partnership with Cloudpipes enables businesses to simplify the automation workflows without the use of expensive technology tools. By integrating Cloudpipes with Masergy’s UCaaS, customers can connect with over 150 cloud and Software as a service (SaaS) applications into the company’s award-winning UCaaS platform.dean manzoori vp of product management masergy

Dean Manzoori, the VP of Product Management, UCaas at Masergy, had this to say about their partnership with Cloudpipes.

"Masergy is putting true business process automation into the hands of the actual application users." "Business managers have unique insights into how data is best leveraged to support their business and to respond to market changes quickly. Our partnership with Cloudpipes lowers the barrier for our customers to innovate and enables the creation of business macros without the need for a software development team or third-party professional services."

Boris Raicheff of Cloudpipe also expressed his enthusiasm about the partnership. "Masergy is the first global UCaaS company to offer seamless business process management and workflow automation capabilities with Cloudpipes, providing their customers with a flexible, out-of-the-box integration with over 150 cloud services." "We are excited about this partnership and the unique productivity gains we provide enterprises," Raicheff added.

Delivering Seamless Business Process Management with Masergy UCaaS

Today’s hybrid organizations should take advantage of UCaaS solutions to enable them to seamlessly communicate with their partners and end-user customers. By moving to UCaaS, enterprises can improve collaboration and enhance employee productivity, thereby delivering better service to their customers.

When it comes to UCaaS, Masergy can deliver all the modern unified communications (UC) features that businesses need to connect and collaborate efficiently. The company’s award-winning UCaaS solution, Global UCaaS, offers a scalable Internet Protocol (IP) communications infrastructure and redundant carrier-grade platform for video, voice, and mobile communications. Aside from providing cloud-based unified communication, Masergy’s feature-rich UCaaS solutions can be deployed through an easy, strategic process.masergy global ucaas solution

Key Features of Masergy’s Global UCaaS

  • Conferencing with bridges for ad hoc and planned calls
  • Call recording, automated attendants, usage statistics, hunt groups, and call center queues
  • Single number reach (mobility)
  • Bring Your Own Device (BYOD) offering
  • Built-in disaster recovery with advanced automatic failover
  • Global private dialing with no long-distance call charges
  • Guaranteed on-net performance
  • Seamless video, voice, and instant messaging (IM) communications
  • One inbox for email, voicemail, and fax services
  • Easy management of systems via cloud-based tools and real-time analytics

Plus, Masergy can simplify the automation of business workflows while reducing operation costs by integrating their UcaaS with Cloudpipes. By connecting Masergy’s  rich functional application programming interfaces (APIs) to any cloud application, customers can add value into all their business processes. Additionally, end users can easily improve their applications such as Microsoft Dynamics, Salesforce, Slack, Hubspot, Marketo, Basecamp, Twitter, Google Docs, and more.

Masergy’s partnership with Cloudpipes provides the following capabilities:

  • Broaden Computer Telephony Integrations (CTI) such as screen pops with a variety of cloud applications.
  • Automate provisioning of UCaaS users with triggers from SaaS HR applications and Active Directory.
  • Integrate artificial intelligence, including IBM Watson, with business processes to boost performance and optimize productivity.

For more information about Global UCaas and how it can empower businesses, please visit Masergy's website


About Cloudpipes

Cloudpipes is a next generation Integration Platform as a Service (iPaaS) that connects hundreds of cloud applications. The company provides a fully hosted and managed solutions with an intuitive, drag-and-drop visual designer for non-technical users. Based in London, United Kingdom, Cloudpipes has been providing government organizations and Fortune 500 companies with powerful workflow automation services and integration solutions.

About Masergy

Masergy is a leading technology company that owns and operates the largest independent Software Defined Platform. Established in 2001, Masergy has been providing enterprises with innovative managed security, hybrid networking, and cloud communication solutions. The company’s cloud communication solutions and productivity applications allow businesses to connect and collaborate with employees and customers better.