Mitel Partners with Intelisys to Deliver Seamless Cloud-based Communications

Zenica JoyMar 10, 2017

Voice over Internet Protocol (VoIP) providers need strategic alliances with technology services distributors to extend their reach into new markets and to deliver the best communications solutions to end-user customers across the world. Mitel, a global leader in cloud business communications, understands the importance of partnering with master agents to extend their reach. Given this, the company recently announced a partnership with Intelisys, a leading technology services distributor and master agent for telecom, cloud, and carrier services.

Through the partnership, Mitel will provide Intelisys Sales Partners with access to their comprehensive cloud communications portfolio. This powerful, scalable cloud family of platforms delivers hosted voice, unified communications, and collaboration solutions to small and mid-sized businesses (SMBs) and large enterprises. And now, it will be available to the Intelisys network in the UK and North America.

Meeting the Demand for High-Performance Cloud Services in North America and the UK

Intelisys is a leading distributor of telecommunication networks and cloud services including voice, data, and Internet access. The company operates through a worldwide network of more than 1,700 high-performing Sales Partners that include telecom agents, value-added resellers (VARs), managed service providers (MSPs) and information technology (IT) solutions providers.

Mitel was chosen as a supplier partner based on demand from the Intelisys Sales Partner community. Andrew Pryfogle, SVP Cloud Transformation at Intelisys, had this to say about Mitel’s reliable and flexible cloud-based communications portfolio:andrew pryfogle of intelisys

“Our Sales Partners are seeing a significant uptick in demand for cloud, and UCaaS is a great opener with their customers,” said Pryfogle. “With Mitel’s cloud communications portfolio, they can now offer their customers a solution that ensures the highest levels of performance, reliability, and security with new, innovative team collaboration applications,” he added.

Jon Brinton, EVP and President at Mitel Cloud Division also expressed his enthusiasm in the deal. “Cloud communications is changing the way people connect and communicate, giving smaller businesses access to capabilities once only available to larger enterprises, while allowing large businesses to move more nimbly. Mitel’s partnership with Intelisys will help more businesses adopt cloud communications and begin reaping the benefits of increased efficiency, simplicity, and mobility.”

Delivering Seamless Communications and Collaboration through Mitel’s Robust Cloud Services

Mitel offers industry-leading unified communication solutions for businesses of all sizes.

Their comprehensive cloud communications solutions provide unique opportunities to large enterprises, SMBs, and Fortune 500 companies.

Focusing on sales of telecommunications network services including voice, data, and the cloud, Mitel allows for an efficient and more fluid flow of communication to help streamline business processes and enhance customer service.

Below are the key features of Mitel cloud services that will be provided to Intelisys Sales Partners and their end-user customer:

Hosted Private Branch Exchange (PBX) System

Mitel’s hosted PBX services provide real-time collaboration and voice experience while saving time and money. Businesses can get high call quality and easy to manage phone systems with no upfront costs. Plus, its scalable nature lets businesses add or remove lines in minutes to ensure that the companies are paying for what they just need.

The following are the key features of Mitel hosted PBX services:

  • Call recording

  • Auto attendant

  • Voice conferencing

  • Mobile twinning

  • Automatic call routing

  • Unified Voice Messaging with email synchronization

  • Voicemail with email forwarding

To meet customers’ different needs, Mitel offers its hosted PBX services at five levels:

  • Business Lite,  

  • Business Extension Only,

  • Business Extension Only with Voicemail,

  • Business Advanced, and

  • Professional (for small businesses)

Public, Private, and Hybrid Cloud Communications

Mitel’s cloud communications solutions offer various deployment options that can be tailored to the nature of the business, their goals, and their budget. Whether it's moving applications into the public cloud, building their own private cloud, or creating a hybrid that integrates both private and public cloud services, Mitel can help SMBs and large enterprises transition to the cloud in a seamless manner. MiCloud Communications offers a powerful, scalable cloud family of platforms that include hosted voice, UC, and collaborations for both SMBs and large enterprises.

  • MiCloud Enterprises -  Specifically catered towards large enterprises and other companies that need a robust and versatile UC environment, MiCloud Enterprises brings unified, mission-critical communications into the cloud for enhanced business efficiency and mobility.

  • MiCloud Office -  Designed for today’s workforce, this cloud feature connects customers, coworkers, and offices across multiple channels through mobile technology.

  • MiCloud Business - Integrates all communications and collaboration tools into a single cloud and application to easily manage email, voice, instant messaging, and more for better mobility.

MiCloud Contact Center

contact center employees
With a cloud-based contact center from Mitel, businesses can enhance customer interaction and deliver top quality customer experience through the following core platforms:

MiContact Center Office

  • Designed for the MiVoice Office 250, this entry-level solution for contact centers empowers agents by providing them with an efficient means to monitor, manage, and route all calls. MiContact Center Office also provides advanced capabilities for quality and campaign management.   

MiContact Center Business - This enterprise-level, multi-channel, and cloud-ready solution is created to power customer-centric organizations. MiContact Center Business integrates MiCollab Unified Communications and MiVoice Call Recording capabilities to help improve business efficiency by monitoring agents’ productivity and performance and ensuring their regulatory compliance.

The key features of MiContact Center Business include:

  • historical, real-time, and customizable reporting tools;

  • customizable speech-enabled Interactive Voice Response (IVR) routing;

  • multi-channel workflow routing (ie. fax, email, chat, SMS, and social);

  • outbound messaging and dialing;

  • and integrations with Salesforce and other cutting-edge customer relationship management (CRM) systems.

MiContact Center  Enterprise - Formerly known as MiContact Center Solidus, MiContact Center  Enterprise is an all-in-one contact center that provides powerful applications to transform voice-only call centers into two-way, multi-channel interaction hubs for voice, chat, email, SMS and social media. MiContact Center Enterprise helps businesses improve customer engagement and discover new revenue opportunities through easy-to-use, real-time, and historical reporting and analytics tools.

For more information, please visit Mitel or Intelisys.


About Mitel

Mitel is a global leader in telecommunication network and cloud services. They offer business phone systems, collaboration tools, VoIP products, and Unified Communications (UC) solutions for large enterprises, small and mid-sized business, and Fortune 500 companies. Companies around the world rely on Mitel to power 2 billion connections so they can efficiently connect and collaborate with their employees and customers seamlessly.

About Intelisys
Established in December 1994, Intelisys is recognized as a leading market agent and technology services distributor of telecommunication network and cloud solutions. Delivering exclusive advantages and prestigious affiliations to top producing Sales Partners and Supplier Partners, Intelisys focuses on educating and empowering the independent sales channel by providing assistance to cloud technology customers and business telecom users.