Voip-Info’s Monthly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our every month-end to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.
Here are some of the biggest news in the telecom space for the month of February:
Cisco Unveils New Crosswork Network Automation Software Portfolio
Cisco, the worldwide leader in IT, recently unveiled the industry’s most comprehensive closed-loop multi-vendor, multi-domain automation solution. Designed to work together, the new Cisco Crosswork Network Automation software portfolio aids global service providers in automating their networks and exploring how to effectively extract and manage large volumes of data to help their networks react to impending security threats and common events.
Cisco Crosswork Network Automation software portfolio delivers data-driven insights (augmented intelligence), greater network visibility at scale (mass awareness), and outcome-based automation (proactive control). Through this new portfolio, Cisco aims to provide its service provider customers easy onboarding into the network automation process.
“Only Cisco can offer this comprehensive and holistic automation approach to solve challenges of today’s mass scale infrastructure,” said Jonathan Davidson, the Senior Vice President and General Manager of Service Provider Networking at Cisco. “Our primary goal for network automation is to help our customers turn growing pains into growing profit, and streamline operations so they can spend less time on tactical ‘firefighting’ and more time on identifying and trialing new revenue streams.”
Vonage Expands SD-WAN Services to SMBs with SmartWAN
Leading business cloud communications provider, Vonage has recently added its award-winning SD-WAN solution, SmartWAN, to its proprietary Cloud PBX platform. The move allows Vonage to help small and midsize businesses (SMBs) glean better quality of service (QoS) and experience (QoE) while providing unprecedented service level agreements around service uptime to their customer’s premises.
“As adoption of cloud communications continues to increase for established businesses and digital natives, extending the benefit of SmartWAN to small and mid-sized businesses is a natural step in our commitment to driving better business outcomes for all of our customers,” said Sanjay Srinivasan, the Chief Architect for Vonage. “ Vonage continues to expand upon its robust product portfolio to provide customers with innovative tools and leading-edge technology to transform the way they do business.”
By leveraging SmartWAN, businesses can improve internal collaboration among their employees and increase the quality of external communications with their customer base. SmartWAN key capabilities include seamless failover, blackout or brownout protection, and smart congestion prevention help ensure business continuity and network quality.
Tango Networks Rolls Out Industry’s First Cloud-Powered Mobile Convergence Solution
In keeping with the company’s mission to deliver communications control, compliance, and productivity to today’s modern workforce, Tango Networks has unveiled the industry’s first cloud-powered enterprise mobility enabled solution - Kinetic Cloud. Introduced this month, the Kinetic Cloud helps businesses create unique enterprise services that take advantage of the mobile network to deliver exceptional call quality and better user experience than other over-the-top applications.
Seamlessly integrated in mobile communications services from leading operators and hosted telecoms providers, the Kinetic Cloud delivers powerful new convergence features and capabilities such as: automatic recording of mobile voice and text messaging on an organization’s existing compliance systems; automatic logging of text messages and mobile calls in workforce optimization, customer relationship management (CRM), and other enterprise applications; rich unified communications (UC) on any employee’s mobile phone; and centrally enforced safety policies (e.g. blocking mobile usage by company-employee vehicle drivers); and separation of work and personal communications and identities.
Collabrance Taps MetTel to Strengthen Its IT Portfolio
Trusted US-based Master MSP, Collabrance has tapped MetTel, a leading global communications solutions provider and partner, to further advance their digital transformation capabilities. With this new partnership, IT customers can enjoy a full range of advanced, digital transformation services featuring MetTel’s data, voice, network, cloud, and mobile solutions.
Doug Grimm, the Vice President and General Manager of Collabrance, expressed his enthusiasm over their latest move, saying, “Our IT Solution Provider partners voiced a need to sell connectivity, cloud-hosted technology, data services, and dial tone to strengthen their managed services offering foothold within their end-user IT customers’ networks.” “We are fortunate to work with such an established communications company such as MetTel,” said Grimm.
Genesys Continues to Expand Its Global Footprint with the Launch of PureCloud Voice
Genesys, the global leader in omnichannel customer experience and contact center solutions, is in a mission to increase its global footprint by expanding its voice options across the world using their flexible, open, and feature-rich communications solution, the PureCloud platform. First made available in Canada and the United States in 2016, Genesys’ PureCloud platform continues to accelerate worldwide cloud-based customer experience capabilities through PureCloud Voice.
Earlier this month, Genesys’ PureCloud Voice was officially launched in the UK, thereby giving customers unmatched flexibility and control when creating their communications ecosystem. And by the end of the year, local businesses are also given an option to deploy a 100 percent cloud-based voice solution with a preferred carrier or leverage the simplicity of PureCloud Voice.
“Whether through PureCloud Voice or partnering with a carrier, now PureCloud gives customers even more options and control to help businesses deploy the telephony strategy of their choice,” said Olivier Jouve, the Executive Vice President of PureCloud. “Combined with a proven ROI nearing 600 percent in three years and payback in less than three months, it’s easy to make the business case for PureCloud.” PureCloud Voice is also expected to launch in France, Ireland, and the Netherlands by the end of the first quarter.
CoreDial Acquires Contact Center Vendor Voice4Net
Leading Software-as-a-Service (SaaS) platform provider CoreDial continues to expand its portfolio and bring market-leading customer engagement capabilities to its channel partners with its recent acquisition of Voice4Net, an award-winning provider of Contact Center as a Service (CCaaS) solutions. Announced earlier this month, the acquisition of Voice4Net enables CoreDial to add contact center functionality to its portfolio, thereby addressing the needs of its channel partners to have a mobile and contact center solution that meet their end users’ demands.
With the acquisition, CoreDial’s channel partners can have the tools they need to pursue larger deployments and boost their revenue stream. By integrating Voice4Net’s omnichannel customer engagement solution to CoreDial’s newly developed unified communications (UC) and mobile applications, small and midsize business (SMB) customers and the company’s VARs, MSPs, and IT solution provider can enjoy feature-rich and flexible communications and collaboration options. CoreDial’s channel partners are expected to earn up to 40 percent margin on contact center sales through this transaction.