Voip-Info’s Monthly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our every month-end to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.
Here are some of the biggest news in the telecom space for the month of January:
Mitel Taps Westcon-Comstor to Distribute Its Cloud Communications and Collaboration Solutions in Germany
To address the growing demand for seamless communications and collaboration solutions in Germany, Mitel, the global leader in business communications, has recently entered a partnership with Westcon-Comstor, a leading technology distributor. Under the partnership agreement, Mitel will work closely with Westcon-Comstor to distribute their portfolio of on-premises and cloud-based communications and collaboration solutions across the German market.
“With Westcon-Comstor, reseller partners in Germany will be able to strengthen their offerings with our cloud-capable solutions, and ultimately build a sustainable business,” said Manuel Ferre Hernandez, the Sales Director at Mitel Germany. “Together, we will offer end customers the best path to the cloud, through a powerful sales and service network and a broad portfolio of solutions.”
Partitionware Teams Up with IVR Technologies to Bring Adaptive Diameter Solutions to Global Networks
Partitionware, a reliable network partner to service providers across the world, and IVR Technologies, a leading software development company, has recently teamed up to enable flexible Diameter support for real-time billing control. By integrating Partitionware’s Diameter Access Gateway to IVR Technologies platform, both companies aim to help enhance services and real-time billing solutions for mobile, satellite, and next-generation Voice over Internet Protocol (VoIP) service providers.
“With the shift to Diameter gathering momentum, we needed to be able to easily extend our platform to enable connectivity to Diameter-based solutions in LTE and IMS-based networks,” said Barry Sher, the Co-founder and SVP Business Development of IVR Technologies. “Partitionware gives us this capability, with minimal impact on our existing architecture. This builds on the success of our existing joint deployments, which include connectivity to MAP / CAMEL network interfaces.” As a service agnostic, the Diameter Access Gateway enables IVR Technologies to extend its service portfolio to embrace new opportunities and explore new use cases.
Avaya Continues to Expand Its AI Cognitive Initiative with Avaya Ava
In keeping with the company’s mission to deliver excellent customer service experience, Avaya, the global leader in delivering cutting-edge business communications solutions, has recently introduced their cloud-based artificial intelligence (AI) solution, the Avaya Ava. This new AI architecture supports seamless customer engagement through natural language processing, machine learning, and innovative analytics.
Originally introduced as part of Avaya’s online support community, the Avaya Ava has now evolved to include AI capabilities for social messaging integration and automation of digital interactions. Capable of AI mining via multilingual, natural language identification, contextual and sentiment analysis, the Avaya VA helps contact centers agents easily engage with customers using social media, chat, and messaging channels. Plus, this state-of-the-art cloud, messaging-agnostic solution delivers the customer to agent-based customer care and offers immediate self-service support.
Fusion Acquires IQMax’s Cloud-Based Messaging Software and Intellectual Property
Global provider of cloud services, Fusion has announced this week that it has acquired the cloud-based secure messaging solution and advanced data integration engine of IQMax, Inc. Headquartered in Charlotte, N.C., IQMax has created a cloud-based data integration engine that effortlessly integrates and transmits large volumes of data across diverse applications and platforms.
The acquisition of IQMax’s powerful data integration platform by Fusion is part of the company’s effort to expand its cloud ecosystem across a wide range of applications and business productivity software platforms. IQ Max’s advanced data integration engine, in combination with the company’s award-winning cloud services platform, will also help cement Fusion as a leader in the global voice and messaging Communications Platform as a Service (CPaaS) market.
“IQMax represents a unique opportunity for Fusion to acquire a leading secure messaging and enterprise data integration platform that integrates very tightly with our existing unified communications platform,” said Matthew Rosen, Fusion’s Chief Executive Officer.
West Attains Cisco Powered Cisco Spark Service Provider Accreditation
Omaha-based leading provider of communication and network infrastructure services, West Corporation has recently achieved the Cisco Powered Cisco Spark Service Provider accreditation. This new milestone also follows West’s Unified Communications Services’ recognition as a Cisco Partner Summit Geographical Region award-winner for Service Provider of the Year, Americas, an achievement that recognizes West as having gained an elite level of expertise in deploying Cisco Spark.
“As the first Cisco partner to participate in the audit process to achieve the Cisco Powered Spark Service Provider designation, we feel this demonstrates our ability to lead in the marketplace and reinforces the value we bring to our customers through operational expertise, architecture, process, delivery and back-end support,” said Randy McGraw, senior vice president of technology and operational services for West’s Unified Communications Services. A long-time Cisco Gold Partner and a Cloud and Managed Services Master Partner worldwide, West’s other Cisco Powered service designations include Cisco Powered UC as a Service Based on HCS, Managed Business Communications, and Cisco Powered Contact Center as a Service based on HCS.
Advantrix Integrates Unified Office’s Total Connect Now to Expand Their Global Business Footprint
Leading provider of medical billing services, Advantrix Corporation has recently teamed up with Unified Office, a trusted provider of SDN-based hybrid cloud managed Voice-over-IP (VoIP) and Unified Communications (UC) services, to globally expand their company’s business communication solutions. Announced this month, the partnership aims to bolster Advantrix’s global business footprint and unify their offices by employing Unified Office’s award-winning Total Connect Now (TCNS) suite of service.
Purpose-built to deliver the highest quality of experience and availability, Unified Office’s Total Connect Now service architecture enhances SMB workforce productivity by creating unique and insightful communications analytics that are relevant to decision-making. “Unified Office has dramatically improved the ways by which we are now able to conduct business and gives us the confidence we need to easily expand,” said Rohit Maharishi, Co-Founder and CEO of Advantrix. Unified Office’s the Total Connect Now delivers superior VoIP/UC services with its adaptive Highest Quality Routing Protocol (HQRP) and Business Continuity “shadowing” that ensure high availability operation over one or more broadband links.