Voip-Info’s Monthly Telecom News Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post every month to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.
Here are some of the biggest stories in the telecom space for the month of October:
Sonus Completes Merger with GENBAND, Rebrands as Ribbon Communications
Following the May 23rd announcement of its merger with GENBAND, Sonus Networks, the global provider of secure and intelligent cloud communications, has recently announced the completion of their transaction. Moving forward, the new company formed from the merger of Sonus Networks and GENBAND will be known as Ribbon Communications.
In connection with the closing of the transaction, Sonus Networks will begin conducting business as Ribbon Communications effective October 31. 2017. “Today is a tremendous day as we bring together two companies that have been at the forefront of real-time communications into a single, unified entity focused on serving our customers and moving the industry forward,” said Ray Dolan, the President and CEO of Ribbon Communications. The company will also continue to trade on the Nasdaq Global Select Market under the ticker SONS until their new corporate name (Ribbon Communications Inc.) and its new ticker symbol (RBBN) become effective by the end of 2017.
Bosch Partners with Avaya to Power Its Next Generation Workplace Strategy
To help Bosch, a leading global supplier of technology and services, improve its digital transformation strategy, Avaya has recently signed a $60 million deal with the company. Under the agreement, Avaya Private Cloud Services (APCS) will provide a wide range of business communications solutions to 160,000 Bosch employees worldwide for five years as part of the group's wider “Next Generation Workplace” project.
Designed to further support a globally connected and agile workforce, the “Next Generation Workplace” aims to make efficient mobile working even easier for employees by leveraging Avaya Private Cloud Services that include private cloud-based voice and contact center and collaboration services. Avaya’s infrastructure integration solution will also provide enterprise-grade voice services to Bosch’s employees where they are interfacing through the Skype for Business desktop client. Additionally, the contract with Avaya enables Bosch to take advantage of Avaya Breeze applications and Avaya Oceana customer experience solutions.
Masergy Blends Contextual Communications and On-Demand Collaboration with New Communicator Hub
In line with the company’s mission to deliver groundbreaking innovation, game-changing technologies, and unmatched customer service, leading technology company Masergy has recently announced its newest offering that enables workers to spend less time to connect to information and more time communicating. With the new Communicator Hub for Unified communications as a service (UCaaS), Masergy helps businesses increase employee productivity by organizing all contextual information relevant to a call (e.g. notes, emails, and shared documents) on a single screen.
According to Dean Manzoori, the Vice President of Global Cloud Communications at Masergy, the Communicator Hub offers employees and guests a simplified way to collaborate on all relevant call data across different devices, including desktops, tablets, and smartphones. The new product offering also enables on-demand collaboration that allows clients to join with video chats, WebRTC, or mobile devices. Plus, the solution eliminates the need to log-on and search through various applications in order to find important data relative to each call conversation.
Talk Fusion Aims to Redefine the Video Communications Space with WebRTC
Spearheading the movement to redefine the video communications space, award-winning video marketing company, Talk Fusion, has recently implemented Web Real-Time Communications (WebRTC) into its diverse video communications suite, including video email, video chat, live meeting rooms, video newsletters, and more. With WebRTC technology, businesses can have simpler and more affordable ways to achieve rich audio and video quality to enhance the user experience.
By leveraging WebRTC, Talk Fusion aims to help businesses and their customer bases to seamlessly host live video conferences and efficiently create and send emails. Plus, integrating this new technology into the company’s Live Meetings platform will allow the users to efficiently schedule, host, and attend video conferences from their computers, tablets, and smartphones. For more information about the company’s WebRTC-based video communications solutions, visit Talk Fusion’s website.
Voxbone Integrates Gridspace’s AI to Enhance Insights Gained from Business Communications
Trusted Communications as a Service (CaaS) provider, Voxbone has recently partnered with Gridspace, a leading speech-processing company. Under the partnership, Voxbone will integrate Gridspace’s AI capabilities to the company’s voice analytics services (Voxbone.ai) to further simplify business communications.
Through this offering, customers will be able to automatically keep track of conversations and get real-time transcriptions or analytics from interactions made in conferencing, contact centers, and other venues for business communications. According to Itay Rosenfeld, the CEO of Voxbone, their partnership with Gridspace will allow their users to extract data from voice conversations and tap into quantitative insights from interactions. Such insights include improving customer satisfaction, identifying missed opportunities during sales calls, and learning trends from top-performing teams or employees.
RingCentral Adds New Powerful AI, Bot, and Application Integrations to its Connect Platform
In keeping with the company’s mission to “revolutionize business communications by making it open, integrated, and pervasive”, RingCentral, the global leader in Unified Communications as a Service (UCaaS) has announced last Tuesday that the company will be adding new integrations. To help businesses better automate processes and to enable seamless and intelligent business workflows, RingCentral will be integrating with Gmail, Alexa, and Slack
RingCentral has also advanced its integration for Glip team collaboration by adding artificial intelligence (AI) and chatbot enhancements to their solutions. These include Kore.AI ( a chatbot platform partner of RingCentral that enables four leading bots within the Glip platform, including Salesforce, Twitter, Asana, and Trello); Salesforce Alert Bot (which captures Salesforce events and sends notifications to Glip teams); and Gong.io (a conversation intelligence application that provides call transcription and analytics within the collaborative Glip platform).
Aside from this, the company also announced that it has reached a new milestone. RingCentral Connect Platform now has more than 7,000 developers and over 100 integrations. More flexible and cost-effective than a legacy on-premises system, RingCentral Connect empowers today’s global and distributed workforce to communicate, collaborate, and connect from anywhere, any mode, and on any device.