In today’s communication systems, voice recording is no longer deemed a nicety but an absolute necessity for any organization, regardless of its size or client base. To improve customer satisfaction and overcome business performance challenges, organizations need to keep track of and record every customer interaction (including voice conversations) to help them identify, understand, and address various risks and customer issues that could potentially affect their business.
Business Voice over Internet Protocol (VoIP) is a communication system designed to cater to the needs of today's businesses. Business VoIP comes with enterprise-grade features, high-quality voice, and flexibility that can't be matched by a traditional phone service provider.
In today’s rapidly growing and ever-changing technology-oriented world, automation and “thinking machines” are beginning to change the business landscape and disrupt all organizational levels as well as the employees within them. As automation and artificial intelligence (AI) continues to transform how companies operate and communicate, what businesses are often seeking is a platform that delivers a true omnichannel experience where each encounter becomes a meaningful, personalized, and productive engagement.
Small and medium-sized businesses and multinational corporations looking to empower their mobile workforce are taking full advantage of Unified Communications and Collaboration (UC&C) solution to fuel digital transformation and to drive their businesses to success. As more enterprises move to the cloud and adopt UC&C solutions in their operational workflows, having an effective Unified Communications as a Service (UCaaS) plan can help businesses deliver a seamless, secure, and cost-effective communication across multiple channels.
Voip-Info’s Monthly Telecom News Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post every month to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.
Here are some of the biggest stories in the telecom space for the month of October:
The digital era has raised the bar for many companies and service providers when it comes to delivering high-quality business communication solutions and services. With today’s smart consumers demanding cost-effective and reliable communication solutions and various companies promising to deliver innovative tools and services that aim to address this demand, getting a strong foothold in the Voice over Internet Protocol (VoIP) space can be a difficult undertaking for some companies.
Enghouse Interactive Exec Explains the Importance of Delivering a Seamless User and Customer Experience in Contact Centers
All contact centers aspire to deliver top quality service and positive experience across every customer journey. However, achieving this goal can be a Herculean task, especially with the rise of customer demands as well as the influx of customers depending on seasonality, new products, and more. With easy access to information nowadays (thanks to the rise of the cloud, mobile devices, and social media), smart consumers demand that every interaction with a company provide them with real-time information, quick solutions, and positive experiences.
Technology has created a massive change and has disrupted the traditional idea of communication, forever transforming the way businesses communicate, collaborate, and operate. In today’s technology-driven world (thanks to the advent of the cloud and Voice over Internet Protocol technologies), video conferencing is proving to be a beneficial channel for modern enterprise communications.
Voice over Internet Protocol (VoIP) has transformed the communication space and showed businesses an easier and cheaper way to receive and/or make calls over the Internet than using a plain old telephone service (POTs). However, as VoIP becomes a commodity in the business communication industry, service providers must upgrade their aging voice networks and services to remain competitive while concurrently managing their voice infrastructure and operations.
How IVR Technologies Empowers Service Providers with Next Generation Converged Mobile and VoIP Network Solution
In today’s highly competitive telecommunication market, leveraging Voice over Internet Protocol (VoIP) in conjunction with mobile devices has become a necessity for many businesses because mobile solutions promote better communication by supporting more flexible work practices (like mobile, remote, and globally distributed workers). While the benefits of mobile communications tools in the workplace are apparent almost immediately, the tricky part is the managing and monitoring these mobile communications systems in addition to voice and data traffic across these devices and networks, which
Good customer service is not just about delivering a great product and treating customers with helpful information and an upbeat attitude. True customer service is about providing exceptional support that delivers the most efficient service and the highest level of personalized customer engagements. For many businesses (especially those in the contact center industry), this means leveraging an innovative solution that combines “voice with visuals” to enable their workers to communicate better with their customer base.