Cloud Communications

Cloud communications refer to all internet-based voice and data solutions like hosted VoIP, cloud VoIP, Unified Communications (UC), and more. Cloud technology has greatly increased accessibility across all channels and has made it easier for businesses to employ workers all around the globe.

Q&A with Nuance: on Trends in Artificial Intelligence (AI) and Telecom

Zenica JoyNov 20, 2017

In today’s rapidly growing and ever-changing technology-oriented world, automation and “thinking machines” are beginning to change the business landscape and disrupt all organizational levels as well as the employees within them. As automation and artificial intelligence (AI) continues to transform how companies operate and communicate, what businesses are often seeking is a platform that delivers a true omnichannel experience where each encounter becomes a meaningful, personalized, and productive engagement.

PGi Exec Shares Insights to Building a Seamless and Successful UC&C Strategy

Zenica JoyNov 16, 2017

Small and medium-sized businesses and multinational corporations looking to empower their mobile workforce are taking full advantage of Unified Communications and Collaboration (UC&C) solution to fuel digital transformation and to drive their businesses to success. As more enterprises move to the cloud and adopt UC&C solutions in their operational workflows, having an effective Unified Communications as a Service (UCaaS) plan can help businesses deliver a seamless, secure, and cost-effective communication across multiple channels.

How VeloCloud Helps Retailers Deliver Seamless Omnichannel Customer Experiences

Zenica JoyNov 01, 2017

In today's complex and fast-paced retail world, smart consumers are expecting fast service, quick response to issues, and seamless purchase, delivery, exchange, and return of products or goods. All of these demands can put a lot of pressure on the retailers. In order to alleviate the pressure of meeting customers’ expectations and to keep up with the rapidly changing business landscape, retailers must look for innovative ways to deliver a dynamic, omnichannel customer experience that crosses the boundaries between digital and brick and mortar environments.

Monthly Telecom News Roundup : October 2017

Zenica JoyNov 01, 2017

Voip-Info’s Monthly Telecom News Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post every month to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.

Here are some of the biggest stories in the telecom space for the month of October:

Bi-Weekly Telecom News Roundup: Oct 13th

Zenica JoyOct 13, 2017

Voip-Info’s Bi-Weekly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post on Fridays to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.

Here's what you may have missed this week:

JeraSoft Exec Explains How Real-time Billing Solution is Redefining Customer Experiences

Zenica JoyOct 02, 2017

Today’s businesses and service providers are facing a daunting challenge: how to effectively streamline billing and payment processes to meet their customers’ ever-evolving needs. In order for them to stay relevant and competitive in a consumer-driven marketplace, one crucial tool that businesses and service providers need to invest in is a smart billing platform that will enable them to improve their processes while concurrently satisfying customers through their billing experience.

Enghouse Interactive Exec Explains the Importance of Delivering a Seamless User and Customer Experience in Contact Centers

Zenica JoySep 18, 2017

All contact centers aspire to deliver top quality service and positive experience across every customer journey. However, achieving this goal can be a Herculean task, especially with the rise of customer demands as well as the influx of customers depending on seasonality, new products, and more. With easy access to information nowadays (thanks to the rise of the cloud, mobile devices, and social media), smart consumers demand that every interaction with a company provide them with real-time information, quick solutions, and positive experiences.

Bi-Weekly Telecom News Roundup: Sept 15th

Zenica JoySep 15, 2017

Voip-Info’s Bi-Weekly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post on Fridays to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.

Here's what you may have missed this week:

Intermedia's New Acquisition Will Enhance the UC Experience for SMBs

Zenica JoySep 06, 2017

Technology has created a massive change and has disrupted the traditional idea of communication, forever transforming the way businesses communicate, collaborate, and operate. In today’s technology-driven world (thanks to the advent of the cloud and Voice over Internet Protocol technologies), video conferencing is proving to be a beneficial channel for modern enterprise communications.

Yorktel Exec Discusses the Benefits of Using Cloud-based Video Collaboration Solutions

Zenica JoyAug 14, 2017

In the early days of communication for businesses both large and small, most companies relied on traditional voice solutions (e.g. public switched telephone network, or PSTN) and simple email to connect with their employees, partners, and customers. While these conventional methods of communication are still helpful for companies today, relying on these tools alone is no longer enough to stay competitive and ahead in today’s dynamic business landscape.

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