Cloud Communications

Cloud communications refer to all internet-based voice and data solutions like hosted VoIP, cloud VoIP, Unified Communications (UC), and more. Cloud technology has greatly increased accessibility across all channels and has made it easier for businesses to employ workers all around the globe.

PGi Unveils New GlobalMeet to Promote Better Virtual Meeting Experiences

Zenica JoyFeb 01, 2018
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As today’s organizations move to a globalized and more mobile workforce, the need for superior collaboration solutions has become a necessity for businesses wanting to improve their productivity and efficiency. Web conferencing tools that deliver enterprise-grade audio and video output, for instance, are becoming highly favorable as these solutions enable teams to experience better engagement and communication from virtually anywhere.

Monthly Telecom News Roundup: January 2018

Zenica JoyJan 30, 2018
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Voip-Info’s Monthly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our every month-end to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.

Here are some of the biggest news in the telecom space for the month of January:

Mitel Taps Westcon-Comstor to Distribute Its Cloud Communications and Collaboration Solutions in Germany

Q&A with BillRun: How Open Source is Helping Shape the Billing and Big Data Industries

Zenica JoyJan 04, 2018
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Today's modern enterprises are utilizing the cloud and open-source technologies for their collaboration, conferencing, and team messaging needs. But both the cloud and open source projects can positively impact other areas of a business, too. Take for instance the accounting and finance departments. Through the flexibility offered by the cloud and the customization options offered by open source, these "always on" departments can gain access to real-time data in order to manage plans, rates, products, and services with ease.

Monthly Telecom News Roundup : November 2017

Zenica JoyNov 30, 2017
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Voip-Info’s Monthly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our month-end roundup to read more on service updates, product upgrades, business mergers, awards and recognitions, and other market trends that are driving and shaping the telecom industry.

Here are some of the biggest news stories in the telecom space for the month of November:

Numonix Exec Explains How Voice Interaction Recording Elevates Customer Experiences

Zenica JoyNov 28, 2017
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Voice recording is no longer deemed a nicety but an absolute necessity for any organization, regardless of its size or client base. To improve customer satisfaction and overcome business performance challenges, organizations need to keep track of and record every customer interaction (including voice conversations) to help them identify, understand, and address various risks and customer issues that could potentially affect their business.

Q&A with Nuance: on Trends in Artificial Intelligence (AI) and Telecom

Zenica JoyNov 20, 2017
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In today’s rapidly growing and ever-changing technology-oriented world, automation and “thinking machines” are beginning to change the business landscape and disrupt all organizational levels as well as the employees within them. As automation and artificial intelligence (AI) continues to transform how companies operate and communicate, what businesses are often seeking is a platform that delivers a true omnichannel experience where each encounter becomes a meaningful, personalized, and productive engagement.

PGi Exec Shares Insights to Building a Seamless and Successful UC&C Strategy

Zenica JoyNov 16, 2017
39 shares

Small and medium-sized businesses and multinational corporations looking to empower their mobile workforce are taking full advantage of Unified Communications and Collaboration (UC&C) solution to fuel digital transformation and to drive their businesses to success. As more enterprises move to the cloud and adopt UC&C solutions in their operational workflows, having an effective Unified Communications as a Service (UCaaS) plan can help businesses deliver a seamless, secure, and cost-effective communication across multiple channels.

How VeloCloud Helps Retailers Deliver Seamless Omnichannel Customer Experiences

Zenica JoyNov 01, 2017
36 shares

In today's complex and fast-paced retail world, smart consumers are expecting fast service, quick response to issues, and seamless purchase, delivery, exchange, and return of products or goods. All of these demands can put a lot of pressure on the retailers. In order to alleviate the pressure of meeting customers’ expectations and to keep up with the rapidly changing business landscape, retailers must look for innovative ways to deliver a dynamic, omnichannel customer experience that crosses the boundaries between digital and brick and mortar environments.

Monthly Telecom News Roundup : October 2017

Zenica JoyNov 01, 2017
6 shares

Voip-Info’s Monthly Telecom News Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post every month to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.

Here are some of the biggest stories in the telecom space for the month of October:

Bi-Weekly Telecom News Roundup: Oct 13th

Zenica JoyOct 13, 2017
4 shares

Voip-Info’s Bi-Weekly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post on Fridays to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.

Here's what you may have missed this week:

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