Cloud Communications

Cloud communications refer to all internet-based voice and data solutions like hosted VoIP, cloud VoIP, Unified Communications (UC), and more. Cloud technology has greatly increased accessibility across all channels and has made it easier for businesses to employ workers all around the globe.

Enghouse Interactive Exec Explains the Importance of Delivering a Seamless User and Customer Experience in Contact Centers

Zenica JoySep 18, 2017

All contact centers aspire to deliver top quality service and positive experience across every customer journey. However, achieving this goal can be a Herculean task, especially with the rise of customer demands as well as the influx of customers depending on seasonality, new products, and more. With easy access to information nowadays (thanks to the rise of the cloud, mobile devices, and social media), smart consumers demand that every interaction with a company provide them with real-time information, quick solutions, and positive experiences.

Bi-Weekly Telecom News Roundup: Sept 15th

Zenica JoySep 15, 2017

Voip-Info’s Bi-Weekly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post on Fridays to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.

Here's what you may have missed this week:

Intermedia's New Acquisition Will Enhance the UC Experience for SMBs

Zenica JoySep 06, 2017

Technology has created a massive change and has disrupted the traditional idea of communication, forever transforming the way businesses communicate, collaborate, and operate. In today’s technology-driven world (thanks to the advent of the cloud and Voice over Internet Protocol technologies), video conferencing is proving to be a beneficial channel for modern enterprise communications.

Yorktel Exec Discusses the Benefits of Using Cloud-based Video Collaboration Solutions

Zenica JoyAug 14, 2017

In the early days of communication for businesses both large and small, most companies relied on traditional voice solutions (e.g. public switched telephone network, or PSTN) and simple email to connect with their employees, partners, and customers. While these conventional methods of communication are still helpful for companies today, relying on these tools alone is no longer enough to stay competitive and ahead in today’s dynamic business landscape.

VeloCloud Partners with Macquarie Telecom to Bring SD-WAN Solution in AU

Zenica JoyAug 10, 2017

To upgrade communications infrastructure and fully embrace digital transformation, businesses should have the most efficient technologies and the right partners who can help them speed up their productivity and drive business growth. Through long-lasting strategic partnerships, organizations can aid each other in delivering effective and cost-efficient solutions to stay relevant and profitable in the business communication space.

Vyopta Exec Shares What Businesses Can Do to Optimize Hybrid UC Environments

Zenica JoyAug 09, 2017

Hybrid cloud solution is a key driver of digital transformation, offering businesses the opportunity to achieve cloud benefits while maintaining their existing communications and collaboration tools. However, as organizations continue to adopt various cloud-based solutions, juggling the management of both a public and private cloud infrastructure may become a Herculean task for some businesses.

Weekly Telecom News Roundup: Aug 4th

Zenica JoyAug 04, 2017

Voip-Info’s Weekly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post every Friday to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.

Here's what you may have missed this week:

West UC Exec Explains How Cloud Contact Center Solutions Can Optimize Customer Experience

Zenica JoyAug 01, 2017

Businesses now more than ever need to deliver consistent and exceptional customer service to draw in new customers and increase their revenue opportunities. However, the ever-changing needs and behaviors of customers may present a challenge to any organization, especially in the contact center business. To help keep up with customers’ expectations and the evolving needs of today’s contact centers, they need to strengthen their communication tools and strategies across all channels.

OzoneTel Exec Explains the Advantages of Cloud-based Contact Center Solutions

Zenica JoyJul 27, 2017

Delivering exceptional customer service has always been the number one priority for contact center agents. However, with the evolving needs of organizations and the ever-changing expectations of customers, trying to keep up with the demands of today’s smart consumers can be daunting. To stay relevant in the customer service industry, contact centers must make the transition from the traditional idea of call-taking facilities into the best all-channel hubs that provide a consistent, convenient, and satisfying customer experience.

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