Organizations of all sizes and industries are turning to cloud services to help power their business operations, generate more sales, and increase their revenue. While legacy PBXs and on-site equipment used to be the norm, companies are now shifting and adapting to the new technologies and capabilities that the cloud is introducing. From data storage to security to real-time analytics, the introduction of the cloud in business communications is changing the way people communicate.
Private Branch Exchange (PBX) is a private telephone network that shares a select number of external phone lines to connect users with outside callers. VoIP PBX solutions (also referred to as virtual PBX or hosted PBX) are hosted off-site by the provider, and help to minimize upfront costs on equipment and maintenance.