As today’s organizations move to a globalized and more mobile workforce, the need for superior collaboration solutions has become a necessity for businesses wanting to improve their productivity and efficiency. Web conferencing tools that deliver enterprise-grade audio and video output, for instance, are becoming highly favorable as these solutions enable teams to experience better engagement and communication from virtually anywhere.
We highlight the best new products, software, tools, and solutions available in the VoIP market.
Today's modern enterprises are utilizing the cloud and open-source technologies for their collaboration, conferencing, and team messaging needs. But both the cloud and open source projects can positively impact other areas of a business, too. Take for instance the accounting and finance departments. Through the flexibility offered by the cloud and the customization options offered by open source, these "always on" departments can gain access to real-time data in order to manage plans, rates, products, and services with ease.
Today’s businesses and service providers are facing a daunting challenge: how to effectively streamline billing and payment processes to meet their customers’ ever-evolving needs. In order for them to stay relevant and competitive in a consumer-driven marketplace, one crucial tool that businesses and service providers need to invest in is a smart billing platform that will enable them to improve their processes while concurrently satisfying customers through their billing experience.
The digital era has raised the bar for many companies and service providers when it comes to delivering high-quality business communication solutions and services. With today’s smart consumers demanding cost-effective and reliable communication solutions and various companies promising to deliver innovative tools and services that aim to address this demand, getting a strong foothold in the Voice over Internet Protocol (VoIP) space can be a difficult undertaking for some companies.
Enghouse Interactive Exec Explains the Importance of Delivering a Seamless User and Customer Experience in Contact Centers
All contact centers aspire to deliver top quality service and positive experience across every customer journey. However, achieving this goal can be a Herculean task, especially with the rise of customer demands as well as the influx of customers depending on seasonality, new products, and more. With easy access to information nowadays (thanks to the rise of the cloud, mobile devices, and social media), smart consumers demand that every interaction with a company provide them with real-time information, quick solutions, and positive experiences.
How IVR Technologies Empowers Service Providers with Next Generation Converged Mobile and VoIP Network Solution
In today’s highly competitive telecommunication market, leveraging Voice over Internet Protocol (VoIP) in conjunction with mobile devices has become a necessity for many businesses because mobile solutions promote better communication by supporting more flexible work practices (like mobile, remote, and globally distributed workers). While the benefits of mobile communications tools in the workplace are apparent almost immediately, the tricky part is the managing and monitoring these mobile communications systems in addition to voice and data traffic across these devices and networks, which
Good customer service is not just about delivering a great product and treating customers with helpful information and an upbeat attitude. True customer service is about providing exceptional support that delivers the most efficient service and the highest level of personalized customer engagements. For many businesses (especially those in the contact center industry), this means leveraging an innovative solution that combines “voice with visuals” to enable their workers to communicate better with their customer base.
In the early days of communication for businesses both large and small, most companies relied on traditional voice solutions (e.g. public switched telephone network, or PSTN) and simple email to connect with their employees, partners, and customers. While these conventional methods of communication are still helpful for companies today, relying on these tools alone is no longer enough to stay competitive and ahead in today’s dynamic business landscape.
Businesses now more than ever need to deliver consistent and exceptional customer service to draw in new customers and increase their revenue opportunities. However, the ever-changing needs and behaviors of customers may present a challenge to any organization, especially in the contact center business. To help keep up with customers’ expectations and the evolving needs of today’s contact centers, they need to strengthen their communication tools and strategies across all channels.
Delivering exceptional customer service has always been the number one priority for contact center agents. However, with the evolving needs of organizations and the ever-changing expectations of customers, trying to keep up with the demands of today’s smart consumers can be daunting. To stay relevant in the customer service industry, contact centers must make the transition from the traditional idea of call-taking facilities into the best all-channel hubs that provide a consistent, convenient, and satisfying customer experience.