The digital era has raised the bar for many companies and service providers when it comes to delivering high-quality business communication solutions and services. With today’s smart consumers demanding cost-effective and reliable communication solutions and various companies promising to deliver innovative tools and services that aim to address this demand, getting a strong foothold in the Voice over Internet Protocol (VoIP) space can be a difficult undertaking for some companies.
Voice over Internet Protocol (VoIP) providers offer business, residential, and wholesale VoIP plans and solutions. VoIP providers are known for offering low-rate monthly plans that are flexible, scalable, and feature-rich.
Voip-Info’s Weekly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post every Friday to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.
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Voice over Internet Protocol (VoIP) has transformed the communication space and showed businesses an easier and cheaper way to receive and/or make calls over the Internet than using a plain old telephone service (POTs). However, as VoIP becomes a commodity in the business communication industry, service providers must upgrade their aging voice networks and services to remain competitive while concurrently managing their voice infrastructure and operations.
How IVR Technologies Empowers Service Providers with Next Generation Converged Mobile and VoIP Network Solution
In today’s highly competitive telecommunication market, leveraging Voice over Internet Protocol (VoIP) in conjunction with mobile devices has become a necessity for many businesses because mobile solutions promote better communication by supporting more flexible work practices (like mobile, remote, and globally distributed workers). While the benefits of mobile communications tools in the workplace are apparent almost immediately, the tricky part is the managing and monitoring these mobile communications systems in addition to voice and data traffic across these devices and networks, which
Good customer service is not just about delivering a great product and treating customers with helpful information and an upbeat attitude. True customer service is about providing exceptional support that delivers the most efficient service and the highest level of personalized customer engagements. For many businesses (especially those in the contact center industry), this means leveraging an innovative solution that combines “voice with visuals” to enable their workers to communicate better with their customer base.
In the early days of communication for businesses both large and small, most companies relied on traditional voice solutions (e.g. public switched telephone network, or PSTN) and simple email to connect with their employees, partners, and customers. While these conventional methods of communication are still helpful for companies today, relying on these tools alone is no longer enough to stay competitive and ahead in today’s dynamic business landscape.
Hybrid cloud solution is a key driver of digital transformation, offering businesses the opportunity to achieve cloud benefits while maintaining their existing communications and collaboration tools. However, as organizations continue to adopt various cloud-based solutions, juggling the management of both a public and private cloud infrastructure may become a Herculean task for some businesses.
Businesses now more than ever need to deliver consistent and exceptional customer service to draw in new customers and increase their revenue opportunities. However, the ever-changing needs and behaviors of customers may present a challenge to any organization, especially in the contact center business. To help keep up with customers’ expectations and the evolving needs of today’s contact centers, they need to strengthen their communication tools and strategies across all channels.
Delivering exceptional customer service has always been the number one priority for contact center agents. However, with the evolving needs of organizations and the ever-changing expectations of customers, trying to keep up with the demands of today’s smart consumers can be daunting. To stay relevant in the customer service industry, contact centers must make the transition from the traditional idea of call-taking facilities into the best all-channel hubs that provide a consistent, convenient, and satisfying customer experience.
Back in the old days, phone provisioning has been a manual process. In fact, it was not uncommon for businesses to spend a couple of days setting up a workspace due mainly to the tedious task of provisioning each phone.