Good customer service is not just about delivering a great product and treating customers with helpful information and an upbeat attitude. True customer service is about providing exceptional support that delivers the most efficient service and the highest level of personalized customer engagements. For many businesses (especially those in the contact center industry), this means leveraging an innovative solution that combines “voice with visuals” to enable their workers to communicate better with their customer base.
Voice over Internet Protocol (VoIP) providers offer business, residential, and wholesale VoIP plans and solutions. VoIP providers are known for offering low-rate monthly plans that are flexible, scalable, and feature-rich.
In the early days of communication for businesses both large and small, most companies relied on traditional voice solutions (e.g. public switched telephone network, or PSTN) and simple email to connect with their employees, partners, and customers. While these conventional methods of communication are still helpful for companies today, relying on these tools alone is no longer enough to stay competitive and ahead in today’s dynamic business landscape.
Hybrid cloud solution is a key driver of digital transformation, offering businesses the opportunity to achieve cloud benefits while maintaining their existing communications and collaboration tools. However, as organizations continue to adopt various cloud-based solutions, juggling the management of both a public and private cloud infrastructure may become a Herculean task for some businesses.
Businesses now more than ever need to deliver consistent and exceptional customer service to draw in new customers and increase their revenue opportunities. However, the ever-changing needs and behaviors of customers may present a challenge to any organization, especially in the contact center business. To help keep up with customers’ expectations and the evolving needs of today’s contact centers, they need to strengthen their communication tools and strategies across all channels.
Delivering exceptional customer service has always been the number one priority for contact center agents. However, with the evolving needs of organizations and the ever-changing expectations of customers, trying to keep up with the demands of today’s smart consumers can be daunting. To stay relevant in the customer service industry, contact centers must make the transition from the traditional idea of call-taking facilities into the best all-channel hubs that provide a consistent, convenient, and satisfying customer experience.
Back in the old days, phone provisioning has been a manual process. In fact, it was not uncommon for businesses to spend a couple of days setting up a workspace due mainly to the tedious task of provisioning each phone.
The way employees work and communicate is evolving to include more technologies and tools thanks to technology innovation over the past number of years. Today's employee is not required to be tied to an office desk for a select number of hours.
Sangoma Technologies (Sangoma Technologies Corporation, STC.V; $0.78), the trusted provider of Unified Communications (UC) solutions for small and mid-sized businesses (SMBs), enterprises, original equipment manufacturers (OEMs), and service providers (both on-premises and in the cloud), has recently announced its plan to acquire one of North America’s leading VoIP communications providers, VoIP Supply LLC for US$3.0 million
Mobility has transformed the way businesses communicate, collaborate, and operate. The advancements in mobile technology continue to change the customer experience and the proliferation of smartphones and mobile devices have helped businesses improve client interactions and enabled them to retain customers, field new prospective clients, and drive loyalty.
As one of the biggest technology game changers, the cloud continues to transform business operations, customer relationships, and industry value chains. One of the greatest advantages that the cloud brings to today's businesses and the average consumer is the easy access to real-time data across the board. Whether it be in the form of push notifications, email alerts, chat, presence, or analytics, businesses now have a wide array of data to sort and analyze.