RingCentral Office Brings Next-Generation Collaborative Communications Solution to the Workforce

Zenica JoyApr 03, 2017

Today’s mobile, distributed workforce needs an innovative and easy-to-use unified communications platform that enables organizations to connect and collaborate with their customers, suppliers, partners, and workers. To address the growing demand for different modes of communication and collaboration solutions that can enhance end-user experience, RingCentral, a leading provider of enterprise cloud unified communications and collaboration solutions, has introduced the new version of the RingCentral Office.

As the company’s next-generation flagship product, RingCentral Office enhances user experience through collaborative-centric communications. Combining new team messaging, artificial intelligence (AI) support, chatbot, and 40 cutting-edge integrations, RingCentral Office delivers unified communications (UC) in a single solution.

Bringing New Collaborative Communications Experience to the Modern Workforce

The average US knowledge workers make use of at least five tools to communicate at work. Among the 500 people surveyed, 83% think that having communication tools fully integrated into their office productivity applications would improve their productivity, according to a study commissioned by RingCentral last March 2017. This same study also reviewed that 8 out of 10 employees would want their IT departments to provide them with the necessary tools and support they need to work remotely.

Indeed, in the digital era where organizations must be able to collaborate more effectively in order to make faster and smarter decisions, businesses require new communication tools that enable their agile teams to be more productive. RingCentral addresses this need with the launched of their flagship product, the RingCentral Office.

Vlad Shmunis, the founder, chairman, and CEO at RingCentral, shared how their new offering can help today’s mobile, dynamic workforce. “RingCentral Office is the industry's leading solution that goes beyond unifying different modes of communication; it offers an all-in-one collaborative communications experience that is further enhanced by state-of-the-art chatbot and AI-based technology." “RingCentral is the only cloud provider to combine enterprise-grade telephony, audio conferencing, video, meetings, team messaging and collaboration in a single, easy-to-use solution. We believe it will transform workplace productivity and help workers get more work done with less effort,”  Shmunis added.RingCentral Office

Empowering Business Leaders, IT Teams, and Employees with RingCentral Office

Today’s evolving business landscape has workers operating on overdrive with the use of complex and unintegrated tools that hinder productivity and efficiency. IT teams are also straining to support organizations’ increasing global and mobile communications needs because the tools are poor but expensive to deploy. Additionally, many enterprises have been weighed down due to the inflexibility of their legacy on-premise systems.

Sam Eakin, the operations manager at Hawk Ridge Systems, a global provider of 3D engineering solutions, also shared their story on how RingCentral had helped boost their business productivity. “We were looking to replace our existing communication system with one that would also give us a complete and integrated unified communications and collaboration solution.” “Having a single solution from RingCentral to collaborate, share files, and make calls gives us much greater productivity. It’s much easier to get work done with our teams and customers, and as a result, we’ve seen cross-functional project timelines shrink from three months down to one month.”

Key Capabilities of the New RingCentral Office

As the modern workplace rapidly evolves, the process of delivering effective communications and collaboration solutions will become more complex given the number of places where employees work and the range of devices they use to get their job done.

With next-generation RingCentral Office, organizations can be provided with a mobile-friendly, easy to manage communications solutions that can be used across any platform, regardless of the location. The new solution also ensures that business leaders and IT managers are provided robust, unified administrative controls, reliability, security, and scalability.

Below are the key functions of the new RingCentral Office:RingCentral Business Apps Integrations

  • Provides 40 unique team messaging integrations. RingCentral Office expands their portfolio by introducing 40 new team messaging integrations with famous business applications such as Zoho, Salesforce, ServiceNow, Confluence, Marketo, and Cloze.

  • Expands open platform with team messaging APIs, chatbot, and AI support. New application program interfaces (APIs) and software development kits (SDKs) enable developers to embed collaboration, messaging, and task automation capabilities into an organization’s workflows and applications. Plus, the enhanced RingCentral Office interfaces with chatbot frameworks, including Lita, Hubot, and Bootkit to automate and streamline decision-making and information-sharing processes.

  • Delivers easy-to-use, consistent, and unified experience across mobiles, tablets, and desktops. With the new RingCentral Office, organizations can easily and seamlessly communicate using audio, fax, short message service (SMS), video, team messaging, collaboration, and conferencing features.

  • Meets the HIPAA-compliant conduit requirement. Those organizations that require added compliance can guarantee that the new version of RingCentral Office can deliver exceptional message logging options and successfully meet the HIPAA-compliant conduit requirement.

For more information about the next-generation RingCentral Office, please visit their website.


About RingCentral

RingCentral is an award-winning, global provider of cloud unified communications and collaborations solutions. The company provides an open platform that easily integrates with today’s leading business applications that delivering customers the flexibility to boost their operational workflows. Headquartered in Belmont, California, RingCentral empowers today’s mobile workforce to be easily connected anywhere, on any device through various communication tools, including SMS, video, voice, contact center, conferencing, fax, and more. Utilized by over 350,000 organizations worldwide, RingCentral offers innovative and secure ways to connect with employees, customers, and partners, thereby strengthening customer relationships and boosting business efficiency.