Zenica Joy

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Technology Writer
Zenica Joy holds a degree in Information Technology and believes that harnessing the power of technology can create business competitiveness and economic growth. She currently works as the online technology writer for Voip-info.org. She delivers all the latest news on various enterprise communication solutions, including Unified Communications, business VoIP, telephony systems, and more, to help organizations stay competitive.
Sep 20, 2017
The digital era has raised the bar for many companies and service providers when it comes to delivering high-quality business communication solutions and services. With today’s... more
Sep 18, 2017
All contact centers aspire to deliver top quality service and positive experience across every customer journey. However, achieving this goal can be a Herculean task, especially... more
Sep 15, 2017
Voip-Info’s Bi-Weekly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post on... more
Sep 06, 2017
Technology has created a massive change and has disrupted the traditional idea of communication, forever transforming the way businesses communicate, collaborate, and operate. In... more
Sep 01, 2017
Voip-Info’s Weekly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post every... more
Aug 28, 2017
Voice over Internet Protocol (VoIP) has transformed the communication space and showed businesses an easier and cheaper way to receive and/or make calls over the Internet than... more
Aug 24, 2017
In today’s highly competitive telecommunication market, leveraging Voice over Internet Protocol (VoIP) in conjunction with mobile devices has become a necessity for many... more
Aug 18, 2017
Good customer service is not just about delivering a great product and treating customers with helpful information and an upbeat attitude. True customer service is about providing... more
Aug 18, 2017
Voip-Info’s Weekly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our post every... more
Aug 14, 2017
In the early days of communication for businesses both large and small, most companies relied on traditional voice solutions (e.g. public switched telephone network, or PSTN) and... more

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