Voxox Cloud Phone Introduces Two-Way SMS with Toll-Free Texting Feature

Zenica JoyMar 15, 2017

Mobile devices have become indispensable tools in the modern workforce. As the availability and popularity of mobile phones rapidly increases, text messaging has become one of the primary means of communication among entrepreneurs, employees, and customers. It is a quick, unobtrusive way in which to get a message across that isn't the standard email or calling channel.

Voxox, a renowned innovator in cloud communication solutions, recognizes the value of text messaging for businesses, and therefore, they have added two-way Short Message Service (SMS) support for toll-free numbers available for all Cloud Phone subscribers. 

Offering Complimentary Texting through Voxox Two-way SMS for Toll-Free Numbers

The rise of mobile technology brought about numerous changes in the workforce by opening up a new communication channel that helps improve business performance. Nowadays, small and mid-sized businesses and large companies can harness the power of SMS to improve their branding, support collaborations, and enhance customer interactions. Text messaging also enables businesses to connect with their customers and potential clients to expand their reach across different locations, too.

By bringing free text messaging to businesses through two-way SMS with toll-free numbers, Voxox is helping organizations support time-sensitive communications. Available via Cloud Phone, Voxox's cloud-based virtual phone system for small businesses and entrepreneurs, two-way SMS helps businesses improve the calling experience at no additional cost. However, the quantity of free text messages may vary depending on the user's calling plan options.

Bryan Hertz of VoxoxBryan Hertz, the CEO and co-founder of Voxox, talked about the advantages of using toll-free numbers for business.  “With our latest release, we are making it possible for small businesses using toll-free numbers to harness the power of two-way SMS for their business communications, and to do so instantly without being nickel and dimed for every message," said Hertz. "Toll-free numbers convey a ubiquitous image for a business, whereas local numbers signal a geographic connection; we wanted to make business texting accessible to all our Cloud Phone customers, regardless of their phone number preferences, so that they can reap the tremendous value that two-way SMS has to offer small businesses,” Hertz added.

Business Benefits of Using SMS

Whether it’s financial institutions using instant messaging for collection purposes or a doctor’s office sending patient updates and reminders, SMS technology can be used to serve both small and large scale businesses alike. 

Voxox  Two-Way SMS With Voxox SMS solutions, organizations can leverage SMS to enhance business operations and increase customer engagement in the following ways:

  • Build stronger business-customer relationships. Through SMS messaging, businesses can build rapport with their clients by keeping them informed. Businesses can update clients about their latest products, services, and deals, and send messages during holidays and special events. Plus, businesses can help support their customers by sending updates, reminders, and appointment confirmations.
  • Offer faster, real-time communication. SMS enables businesses to instantly deliver valuable information into a subscriber’s mobile device nearly instantaneously. This way, businesses can efficiently connect with their employees to help them simplify their tasks and improve customer service.
  • Expand market reach. SMS is a great vehicle to help businesses improve their brand identity and expand their reach because it allows organizations to reach a large number of people at the same time. Through SMS, businesses can quickly get the message into the hands of their target audience and reach potential customers easily through instant communication.

Enhancing Business Communications with Cloud Phone

Apart from two-way business texting, small scale businesses can leverage Cloud Phone to easily obtain local and toll-free numbers that support unlimited extensions and advanced call routing features.

Voxox Cloud PhoneThrough Cloud Phone, users can make and receive calls, keep track of all call activities, and access enterprise-grade features such as call recording, voicemail transcription, device transfer, faxing, and more. Plus, the set up can be completed online and in less than a minute, without the use of special equipment or advanced skills.

Cloud Phone also utilizes Voxox’s new breakthrough Voice over Internet Protocol (VoIP) codec. This technology, (used to compress or encode voice signals into digital form) is particularly useful for small businesses with a geographically dispersed workforce because it enhances voice quality in poor bandwidth settings, such as rural areas.  

Key Features of Cloud Phone

  • Call Screening
  • Conference Calling
  • International Call Forwarding
  • Call Routing
  • Outbound Calling
  • Voicemail Transcription
  • Call Recording
  • Management Portal
  • Fax (Inbound)
  • Extensions / Users
  • Menu Actions
  • Mobile App
  • Reach Me Anywhere
  • Professional Greetings
  • Local Phone Number

To learn more about Voxox’s  diverse range of communications solutions, visit their website.

About Voxox

Voxox is a market leader in unified cloud communication and IP telephony solutions that offer individuals and businesses efficient ways to connect across multiple networks and devices. Headquartered in San Diego, California, Voxox delivers a wide array of communications solutions such as SIP trunking, VoIP, hosted PBX, and more for businesses and service provider partners. Through their innovative business app, Cloud Phone, the company provides free peer-to-peer video and voice calls, affordable VoIP calling rates, and a plethora of other business-critical features such as SMS.