Vyopta Exec Shares What Businesses Can Do to Optimize Hybrid UC Environments

Zenica JoyAug 09, 2017

Hybrid cloud solution is a key driver of digital transformation, offering businesses the opportunity to achieve cloud benefits while maintaining their existing communications and collaboration tools. However, as organizations continue to adopt various cloud-based solutions, juggling the management of both a public and private cloud infrastructure may become a Herculean task for some businesses. To help organizations fully enjoy their move to the cloud, they must align their cloud strategy and choose the right solution necessary to deliver the capabilities that they need to reap the benefits of a hybrid collaborative environment.

In this article, we’ll look at some of the biggest challenges that businesses may face as they transition to the cloud and setup a hybrid cloud environment. Jacob Borgeson, the Senior Product Marketing Manager at Vyopta Inc., also discusses what organizations can do to manage their multi-vendor, hybrid unified communications (UC) environment and shares with VoIP-Info how their cloud analytics platform enables businesses to optimize their UC investments.  

The Impact of Hybrid Cloud Solutions in the Business Communication Space

When it comes to improving communication and collaboration, a hybrid cloud solution is one of the newest and the most advanced communications and collaboration platforms that allow organizations to leverage the benefits of a public cloud service in a hosted or on-premises private cloud environment. According to a recent State of the Hybrid Cloud survey, “hybrid cloud usage is generally high and varies widely by industry, country, and age of the organization”. The same report revealed that approximately 80 percent of the respondents surveyed indicated that they have a hybrid cloud strategy in place in their businesses.Jacob Borgeson  Senior Product Marketing Manager at Vyopta

“I think it is safe to say that there hasn’t been a better trend to enable businesses to make collaboration a competitive advantage in a long time,” said Borgeson. “More people are working flexibly from home or on the road with as many as 103M mobile workers in the US today, and a combination of cloud (for simpler external communication) and on-premise (for internal) solution is the most cost-effective and user-friendly way to accomplish this. Not only does a hybrid cloud solution enhances business productivity, but it  increases worker happiness and saves money on travel and office space.”

Aside from these, leveraging a multi-vendor, hybrid cloud solution offers the following benefits to businesses:

  • Faster optimization - With a hybrid cloud solution, scaling is easier.  Integrating a new feature or service can be as simple as adding a new user or updating a software.
  • Simpler user experience - A hybrid cloud solution allows users to communicate and collaborate in a seamless way through different channels as most cloud services have the ability to speak to each other.
  • Increased savings - The multi-cloud environment allows organizations to cut costs by helping them to choose and pay only for the services and support that they need to keep their operations running. Plus, once the UC services are transitioned to the cloud, businesses can increase their savings by reducing operational and maintenance costs.
  • More choices - Using various cloud-based solutions from different providers allow organizations to create a safety net in case one of the applications malfunction or experience errors.

Meeting the Challenges of a Hybrid Cloud Environment

As more businesses opt for hybrid cloud solutions, they may face some challenges or issues when managing multi-vendor, cloud-based solutions across multiple networks and servers. “Hybrid environments provide many challenges, but mainly in performance, resource efficiency, and security,” said Borgeson. “Troubleshooting calls becomes more difficult as they cross through more parts of internal and external networks.”

"In addition, capacity and bandwidth can be expensive, so hybrid environments require a more detailed knowledge of how calls are going between and across all your sites, especially in a global organization," added Borgeson. “From a security standpoint, it is important to be aware of any resources that face the public Internet to monitor and react in real- time to any breach."

While the benefits of a hybrid cloud environment are manifold, creating a centralized way to manage a multi-vendor, hybrid UC environment is not an easy task. To help organizations transition to a hybrid infrastructure in a seamless and cost-efficient way, Borgeson said that businesses need to consider their special needs and system requirements. ”First, align with your network team and set clear expectations about the needs of the various parts of your organization,” explained Borgeson. “It is impossible to plan for everything, so it’s critical to have monitoring in place to be able to proactively solve capacity and performance issues as they arise instead of waiting for many users to have a poor experience.  If you are looking at hybrid, instead of all on-premise or all cloud, you are already a step ahead of the competition in terms of supporting what users want and the flexibility that a modern business needs.”

Plus, businesses also need to choose the right platform to further help them simplify, improve, and optimize their entire cloud, on-premise, and hybrid collaboration environment. With Vyopta’s cutting-edge cloud analytics platform, businesses have the capability to allow their users to troubleshoot faster, improve their performance, and get the most out of their investment, regardless of whether that investment is on-premise or in the cloud.

Optimizing Hybrid UC Environments with Vyopta

As a leading provider of unified communications and collaboration (UC&C) solutions, Vyopta understands that businesses need a solution that delivers the right features to help monitor, support, and optimize large networks and hybrid UC environments. Vyopta’s cutting-edge analytics and monitoring platform uses efficient and simple API integration to collect the most comprehensive data from the broadest selection of collaboration vendors and then leverages algorithms created from experience with over 1500 enterprise customers to intelligently unify that data. Through this meticulous process, customers can get an accurate and complete view of all the messaging, calling, meeting, and sharing across their organization.service provider logos and Vyopta analytics tool on laptop screen

Vyopta’s UC&C solution also integrates business data so that their customer base can make the data relevant to them for location, department, and team-based reporting. According to Borgeson, their comprehensive data collection and intelligent cloud platform unifies collaboration data from multiple platforms and technologies to provide the following benefits:

  • Improved performance  - With live monitoring and analytics, Vyopta’s cloud analytics platform allows users to troubleshoot faster and to reduce trouble tickets and downtime.
  • Increased adoption  - Through detailed reporting, Vyopta enables businesses to know who is using what, how, and when (and align them with custom business data like department or location) in order to help accurately deliver training and easily manage users. “We work with all the leading vendors in the collaboration space like Cisco, Microsoft, Zoom, and Polycom, and all the data ends up in our single flexible and intuitive user interface so that anyone can use it with little to no training,” said Borgeson.
  • Optimized resources - By using the capacity and utilization reports, Vyopta enables businesses to identify unused licenses and hardware so that IT collaboration teams can make smarter investments and plan efficiently.


A Look into the Future of Business Communication

There are many trends on the rise in the business communication space. According to Borgeson, the biggest trend deals on what users are doing and how they are changing the way people work in response to technology.  “Today’s businesses are increasing the use of real-time communication solutions like video conferencing and persistent chat,” said Borgeson. “These innovative tools enable them to work as effectively, if not more so, in many different places other than the office. However, it is also putting strain on IT resources to manage this explosion in new types of usage that are not exactly low on bandwidth consumption.” 

From an enterprise perspective, this challenge, alongside the need to support multiple types of collaboration from multiple vendors, is making it extremely difficult for IT teams to effectively manage their hybrid environments. To overcome these challenges, Vyopta has developed a solution that combines data from all of the various platforms into a single tool to improve performance, grow adoption, and optimize their investments. “Putting the information together in one place saves time, and leveraging insights from over 1,500 enterprise customers allows Vyopta to deliver unique insights to help customers make collaboration a competitive advantage,” said Borgeson.


To learn more about Vyopta’s innovative analytics and monitoring solution for a single or multi-vendor cloud environment, visit Vyopta’s website.


About Vyopta

Vyopta is a leading analytics company that provides video conferencing solution and a unified collaboration, monitoring, and analytics platform for enterprises to improve performance, usage, and Return on Investment (ROI) for collaboration technologies such as Cisco, Microsoft, Zoom, Pexip, Polycom, Vidyo, and more. Founded in 2007 in Austin, TX, Vyopta employs over 70 talented individuals in the U.S. and Canada. The company has the most comprehensive UC data set in the world with over 1 million audio and video endpoints monitored and serves over 1500 global customers across a wide variety of industries like healthcare, technology, government, finance, and more.