Voip-Info’s Weekly Telecom News Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our bi-weekly posts to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.
Here's what you may have missed this week:
CounterPath Unveils New Bria 5 Desktop for Windows and Mac
Global provider of award-winning, over-the-top (OTT) Unified Communications (UC) solutions CounterPath has recently released the latest version of its Bria Desktop that comes with enhanced functionality and carrier-grade features.
The new Bria 5 Desktop for Windows and Mac offers 1080p high-definition video for clearer image quality and Office integration that helps users communicate efficiently with their contacts and see their availability through click-to-call and presence, all without leaving Outlook. Plus, the latest version of Bria 5 also comes with enhanced user interface that provides easy access to Bria’s innovative tools.
“We’ve harnessed more than 10 years of softphone experience to bring our customers this latest upgrade to our Bria product line,” said Todd Carothers, the Executive Vice President of Sales & Marketing at CounterPath. “When Bria was first launched in the early 2000’s, most businesses were still trying to figure out how and why they should use softphones for better communications across global teams. Bria was just one of many tools introduced around the time to enable users to connect and communicate across multiple locations, across multiple devices. With Bria 5 for desktop, we continue to streamline the user experience, and to enhance integration between Bria and other applications to boost our customer’s overall productivity.”
Bria 5 for Windows is available in 10 languages, including French, English, Portuguese, Spanish, Italian, German, Dutch, Chinese, Russian, and Japanese. Bria 5 for Mac is also available in the following languages: French, English, Spanish, Russian, Portuguese, and Japanese.
Sennheiser Partners with 3CX to Deliver Robust UC Solutions
Sennheiser, a leading provider of premium speakerphone and headset solutions, has recently teamed up with 3CX, a trusted developer of the next-generation software-based Unified Communications (UC) solution, to deliver a comprehensive UC product portfolio.
Andreas Bach, the President of Sennheiser Communications A/S, expressed his excitement over their partnership with 3CX. “We are delighted to start our cooperation with 3CX,” said Bach. “The interoperability provides a hassle-free deployment of Sennheiser UC headsets with the 3CX soft client and will provide our mutual customers with a premium user and audio experience.”
In addition to their partnership, Sennheiser also announced that their UC product portfolio is now fully compatible with 3CX’s software-based PBX. Both Sennheiser and 3CX have jointly conducted extensive testing of the interoperability between their UC solutions and that the interoperability is valid for all license versions of 3CX. “We’re pleased that Sennheiser has become a 3CX technology partner, “said Nick Galea, the CEO at 3CX. “Sennheiser products are renowned for their premium audio quality and with Sennheiser’s UC headset portfolio 3CX customers can be confident to enjoy the benefits of our UC solutions to the fullest.”
Additionally, with the release of 3CX v15.5, Sennheiser’s UC portfolio will be able to provide users with cutting-edge features that are supported by the latest release.
Owl Labs Debuts the Best Immersive Conferencing Tool, the Meeting Owl
Leading video conferencing company Owl Labs has recently unveiled its first intelligent plug-and-play video conferencing device that provides the most inclusive experience for remote workers. Optimized with a 360° camera and intelligent focus, the Meeting Owl enables remote meeting participants to heighten their level of awareness and visual understanding to help drive business growth.
“The Meeting Owl, however, is all about the user experience, and ensuring that all local participants are captured on camera, and that remote participants feel more ‘connected’ to the rest of the people in the meeting,” noted Ira M. Weinstein, the Senior Analyst and Partner at Wainhouse Research and co-author of Adding Collaboration to the Huddle Room.
The key features and benefits of the Meeting Owl include a single 360° lens and intelligent speaker for “face-to-face” experience; easy to use, all-in-one audio and video device; and smart technology like Wi-Fi enabled IoT device, which automatically updates and syncs new features, to enhance the remote experience.
“The Meeting Owl is the best immersive conferencing tool we’ve seen,” said Greg Raiz, the CEO and Cofounder of Raizlabs. “When one of our senior software engineers moved across the country, meetings became incredibly ineffective. He couldn’t see or hear the conversation. We chose the Meeting Owl to fix this problem, and in his words, it immediately gave him a sense of being in the room. Now conversations are much more natural. The Meeting Owl improved our cross-coastal communications and brought us a significant step closer to the face-to-face experience.”
Upstream Works Rolls Out New Version of Its Signature Contact Center Software
In line with its commitment to continually improve agent and customer engagement, trusted provider of Omnichannel Contact Centre solutions Upstream Works Software Ltd has recently announced the release of the Version 3.0 of Upstream Works for Finesse (UWF). This latest enhancement to Upstream Works’ signature contact center software offers enhanced efficiency, making it even easier for businesses and their customer base to deliver consistent, convenient, and successful engagements that boost both agent and customer loyalty.
Equipped with an intuitive, single interface, agents are given the opportunity to keep track of the customer’s journey across all channels, interactions, and applications. This way, UWF enables agents to resolve issues and provide proactive, personalized customer care in order to deliver an optimal customer experience.
Rob McDougall, the President and CEO of Upstream Works Software, shared how UWF helps improve the agent and customer experience. “With Release 3 of UWF, we make it even easier for agents to provide the level of service that customers now demand,” said McDougall. “They can have deeper engagements with customers, and provide an effortless, rewarding experience. To enhance our value proposition to our partner channels, this release also provides a simplified architecture model with enhanced scalability for greater efficiency and simpler deployments.”
Through UWF’s unified reporting, intuitive desktop, and powerful performance, Upstream Works enables organizations to seamlessly adapt to the ever-evolving digital customer care landscape. Highlights of the Upstream Works for Finesse includes the following: new agent collaboration tools (for an effortless customer experience); enhanced CX management tools and reports (for a consistent customer experience); and improved efficiency and scalability (for ease of deployment).