PBX features - VoIP-Info

A list of features a PBX might support:

Account Code: Account code for dialing calls
Alternate Number Ring: Assign a different number to same line that rings with a different cadence
Attendant: Main Operator extension
Autodialer: Support multiple autodialing techniques
Automatic Attendant
Automatic Line Selection
Automatic Hold
Automatic Redial
Automated directory: Automatically connect to an extension by name
Automatic Call Distribution: ACD
Barge-In: Allow an extension to break into a call at another extension
Billed Calls Only: Outgoing calls must be collect or 3rd-party billed
Boss-secretary functions: The boss’es phone and the secretary’s phone are linked togheter
Busy Ring
Call Back
Call Center: Organizations using PBX technology
Call Forwarding: Redirects all incoming calls towards other extension
Call Monitoring
Call Recording
Call Return: ??
Call Through: Service for savings on local interconnect charges
Call Transfer: Hand a call off to another extension
Call Trace: mark a call in system logs as requiring tracing or special attention
Call Park: Place a call on hold and allow anyone to dial an extension and take the call
Call Pickup: Take a parked call off hold
Call Waiting: Receive a tone indicating another call is waiting for attention
Calling ID: Identify (or block identification) of caller’s phone number or phone number and name
Calling Plans
Camp On
Computer telephony: technology encompassing many PBX features
Conference Call: Allow 3 or more parties to connect together
Consultation Hold: Allow caller to be put on hold while user calls another extension
PBX Custom Greeting: Change announcement according to special criteria
PBX Custom Menus: Customized option menus for an automated attendant
Device Inventory
PBX Direct Inward System Access: In short: DISA
Direct Line, HOT line or Private Line Automatic Ringdown: connects directly to another extension (might be the operator) when phone is taken off hook
Disable Call Waiting: Prevent call waiting for one call
Do Not Disturb: In short: DND
Extension Dialing: Dial a number on the system with only 1, 2, 3, 4 or 5 digits
Extension Mobility: Sometimes known as extension roaming
Failure Alarm: Rings a remote alarm if the PBX fails
Fax on Demand: Allow the user to be given a fax
Follow Me: have calls automatically transferred elsewhere
Forward on Busy/No Answer transfer if line is in use or doesn’t answer
Hunt Groups: transfer a busy number to another extension
PBX Hold: Allow a call to be kept in the system when hanging up
Incoming Only: Line cannot dial out
Incoming Queue: Place incoming calls in a wait list to be answered
Interactive Voice Response; Automatic call answering and routing
intercom: solves the problem of yelling to your secretary thru the wall.
IP Telephony: VoIP calling
Last Number Redial: dial a code to call the last (regular) number dialed
Location-Based Routing: Route an incoming call dependent on where the caller is (ANI application)
Message Waiting Indicator: MWI
Mobility Extension (Mobex): for connecting mobile phones and other external telephony devices to the PBX.
Music on Hold: play music or a recording while the caller is on hold
Night Answer: change where calls go if line is placed in ‘night service’
Non Supervise: Line that can answer without giving supervision allowing a non-charged call.
Outgoing Only: Line cannot receive calls
Override Line: Allow a higher-priority user to seize use of a trunk for outgoing call
performance measurements
Predictive dialer – Automatically dial numbers connecting live answers to agents
Public Address – Similar to intercom but uses an external audio system. Example, overhead paging in a warehouse environment.
Restricted extension: Extension cannot be dialed from outside line or some or all inside extensions
Screen Pop
Series Completion
Seize Call: Allow an extension to take a call from another extension and disconnect the other extension
Skill Based Routing
SMS Server: Sending and receiving SMSs on the PC, multiple sending, sending to a closed user group..
Softphone: Embedded PBX features in web or PC applications
Speed Dial: ??
Three Way Calling
Toll Restriction: Limit calls to certain numbers
Voice Messaging: voice mail and give greeting / announcements
Voice Broadcasting: Send recorded phone messages
Visual Phone Dialer: Visual interface for handling, viewing and monitoring all desk phone call activity from the PC
Voice Portal:
Wake-up Call: Automatically send wake up calls
Web-Based MACs

See Also

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