Phone Answering Services from DSC

 

Database Systems Corp. (DSC) provides IVR systems (interactive voice response) using telecommunication equipment and processors from Intel using a modern Windows OS. DSC’s automatic phone answering software and system provides businesses and government organizations with the ability to automatically provide information and conduct transactions over the phone without the need for an operator.

Using computer telephony technology developed by our company, Datagbase Systems Corp. is ideally positioned to provide automatic call answering services to any size organization. Our automated phone service processes incoming calls using our own IVR software that answers calls without an operator.

Organizations looking to improve their customer service can now outsource their 800 phone answering services at our automated call center.

DSC maintains a redundant and secure data center that assures reliable service and high quality support. As designers of our award winning IVR software, DSC is ideally positioned to manage your inbound phone service campaigns saving your organization both time and money.

Answering Service Features

The following are just a few of the features and benefits provided to our hosted IVR outsourcing clients:

• Personalized 800 phone service
• Interactive Voice Response technology
• IVR integration with ACD call routing
• After Hours Answering Service – Night answering services and custom call routing
• Unlimited Menu Selection By Caller
• Complex Outside Phone Dialing Rules
• Professional Voice Prompts
• Custom Call Answering Software
• Open IVR System Simulation
• Database and Web Access and Update using VoiceXML
• Text To Speech (TTS) Data Conversion
• Call Recording and Messaging Service
• Online Reports with Realtime Update
• Much More….

 

Answering Service Applications

IVR Phone Applications and toll free answering solutions are becoming very popular today. Both public and private organizations are providing information to community members and clients 24 hours a day. In just a short period of time, this technology has been applied to a growing number of industries and projects.

The following are just a few of the IVR applications developed by DSC:

• 24 Hour Customer Services
• Automated Phone Surveys
• Clinical IVR Trials
• Late Payment Reminders
• School Alert Services
• Church Announcement Service
• Emergency Notification Information
• Communications and Warning Services
• Community Alerts and Information
• Government Information
• IVR Surveys
• Health and Fitness
• Entertainment Schedules
• Financial Services Information
• Fund Raising and Volunteers

 

Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.

Database Systems Corp. Call Applications

• Emergency Notification – Community alert systems and emergency voice broadcasting services
• Phone Surveys – IVR solutions including phone survey applications and development tools
• Phone Reminders – Voice blast phone reminders
• Telephone Reassurance – Community calling program for seniors and home alone children (Latchkey Kids)
• Medication Reminders – send prescription reminders and prescription refill reminders to senior citizens

 

Other DSC Products and Services

• Autodialers and autodialer software simulation program
• Voice broadcast systems and voice broadcast simulation program
• Latchkey Kids Calling program that checks welfare of home alone children
• Phone broadcast systems and voice broadcast services
• Call answering services and phone systems
• Custom IVR applications and technology