Suppose that we need to do interactive voice responses, which briefly say in which company received a call and then redirect the call to the Sales department (1001) if you press 1, Corporate clients dep. (1002) by pressing 2. Well, as usual – to connect with the Secretary (1000) if you press 0 or wait while the message ends. Also we provide the case when from the terminal will introduce dtmf not covered by the menu – play message “to hear the menu again” then run it again.
To achieve this simple task, we need:
- sound file with greeting – welcome.gsm
- a sound file with describing the available menu (it can be combined with a greeting) – main-menu.gsm
- a sound file with a request to hear the menu again and make your choice – please-make-your-choice.gsm
Put the recorded files into the folder /var/lib/asterisk/sounds/ivr and set them corresponding rights
in phpivr.conf write
{
“common” : {
“name” : “Main menu of my company IVR”
,”options” : “say=ivr/welcome|say=ivr/main-menu,prompt,loop=1|transfer=1000″
,”inputs” : {
“0” : “transfer=1000″
,”1” : “transfer=1001″
,”2” : “transfer=1002″
}
,”invalidinput_act” : “say=ivr/please-make-your-choice|menu=common”
}
}
From here it should be noted that while playing a welcome message, pressing any key will cause it to completion, and immediately will playing main-menu. Also you can omit the option loop=1 because the count of playback by default is 1, but It written by me for a better understanding of the written material.
That’s all the settings. Enjoy.
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April 7, 2023
Phone System 