QueueInsight

Improve your call center performance with QueueInsight, a detailed reporting service for queue systems based on the Asterisk PBX.

Features:

• Reporting on queues, agents, and currently active calls
• Scheduled reports delivered by email
• Users level access control, e.g. for your customers
• Report by specific times, using a powerful search engine
• Report by call state (answered/no answer/active)
• Report on SLA performance
• Report on hold, talk and total calls times, with minimum, average and maximum times for each
• Report on reasons why calls were not answered
• Report on reasons why answered calls hung up
• Graphs of data over time
• White-label web interface with hosted-by-us or self-hosted options
• Enswitch customers can have the reporting embedded into their PBX interface
• Light-weight client for your server to interface with the service
• … and more!