Qxact Reports

Qxact Reports by http://www.schmoozecom.com

If you use ACD/Queues you need Q-Xact to help you make the most of your time! QXact is an advanced reporting module that lets administrators keep an eye on every aspect of there queues. With Q-Xact you are given insight into each and every one of your queues. Q-Xact gives you full control over what data is displayed for each type of report and allows you to build custom templates for quick reporting. Each report type such as “All Call Distribution by Queue” has a list of columns that can be checked and unchecked for on the fly view customization.

QXact is broken up into two sections. Templates and Reports. Templates allow you to build the specific information that you would like to view in the report and then save it. Reports allow you to run your template against any or all of your Agents and Queues.

Report Types

• All Call Distribution by Queue
• Ans. Call Distribution by Queue
• Unans. Call Distribution by Queue
• Ans. Call Distribution by Agent.
• All Call Distribution by Day
• All Call Distribution by Hour
• All Call Distribution by Day or Week
• Answered Service Level
• Unanswered Service Level
• Call Disconnection Cause
• Call Detail List
• Answered Call Detail
• Unanswered Call Detail
• Custom – ACD by Queue
• Custom – ACD by Day
• All Call Dist. by Queue – Combined
• Ans. Call Distribution by Queue – Combined
• Unans. Call Distribution by Queue – Combined
• Ans. Call Distribution by Agent – Combined
• All Call Distribution by Day – Combined
• All Call Distribution by Hour – Combined
• All Call Distribution by Day of Week – Combined
• Answered Service Level – Combined
• Unanswered Service Level – Combined
• Call Disconnection Cause – Combined
• Call Detail – Combined Across Queues
• Answered Call Detail – Combined
• Unanswered Call Detail – Combined

Template Example