ScopServ Features

ScopServ GUI Features

Asterisk Version

• ScopServ is 100% compatible with Asterisk v1.0.x, Asterisk v1.2 and Asterisk v1.4 (SVN)

Languages

• Multi-lingual system (complete i18n sytems with support for RTL)
  • English
  • French
  • Spanish
  • Deutsh
  • Italiano
  • Nederlands
  • Russian
  • Ukrainian
  • Byelorussian
  • Bulgarian
  • Czech
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Japanese
  • Korean
  • Lietuviu
  • Magyar
  • Persian
  • Polski
  • Slovak
  • Slovenian
  • Suomi
  • Svenska
  • Turkce

Configuration

Server Manager

• General
• License
• Backup
• Upgrade
• Date and Time
• Certificate Manager
  • Private CA
  • Certificates
  • Requests (CSR)

Network Manager

Network

• Configuration
  • General
  • Public Network (WAN)
  • Private Network (LAN)
  • DNS Configuration
  • Dynamic DNS
  • VPN Connections
  • IP Routing

Firewall

• Configuration
• Incoming Services
• Outgoing Services
• Custom Rules

DHCP Server

• Configuration
• Dynamic DHCP
• Static DHCP

DNS Server

• Configuration
• Client Views
• Zones
  • Master
  • Slave
  • Forward
• Access Control List (ACL)
• DNS Keys

Traffic Manager

• Configuration
• Classes
• Filters

VPN Server

• Configuration
  • General
  • Connection
  • Authentication
  • Encryption
• VPN Account

Radius Server

• Configuration
  • General
  • Authentication
  • Certificate (SSL)
  • Logging
  • Security
  • Thread Pool
  • Proxy
• Radius Clients
• Proxy Realms

Telephony Manager

General (Server Status)

The main screen is the General window which shows the status of the services and also permits enabling or disabling some services. It also allows stopping or starting the selected service. In order to enable or disable the services the Edit Services Button must be clicked, which will prompt to the Bootup window.

• General
• Extensions
• Agents
• Hotdesk
• Interfaces
• VoIP Account
• Channels
• Conferences
• Parked Calls
• Queues and Agents

 

Configuration

• Configuration
  • General

This window allows for adjusting general configuration settings: Default Language, and the NAT
(Network Address Translator) IP address or Hostname if server is operating behind a NAT

• • Modules
  • Commit Menu
  • Features Codes
  • Call Parking
  • Voicemail
  • Virtual Fax
  • Call Details (CDR)
  • Agents (ACD)
  • Logging
  • Flash Operator
  • Billing
  • Monitoring

• Channels
  • RTP Options
  • CAPI Interfaces
  • SIP Channels
  • IAX Channels
  • SCCP Channels
  • H.323 Channels
  • DUNDi

• Language
• Time Zones (Voicemail)
• Asterisk Manager (AMI)

Manager

• Multi-Tenants
• Class of Services
  • Services (Features Codes)
  • Applications
  • Outgoing Lines
  • Emergency Line
• Time Scheduler
• Music On Hold
• Monitoring

Interfaces

• Digital Interfaces
  • CAPI
  • Zaptel (Digium and Sangoma)
  • mISDN

• Analog Interfaces
  • Zaptel

• VoIP Accounts
  • SIP
  • IAX
  • H323
• Interfaces Groups
• DUNDi (Peers and Mappings)

Extensions

• Phones
  • SIP
  • IAX
  • H323
  • MGCP
  • SCCP (Skinny)
  • Voicemail
  • Virtual Extension
  • Virtual Fax (SpanDSP)
  • Agents
  • Hotdesk
  • Extensions Groups
  • Pickup Groups
  • Speed Dial

Lines

• Incoming Lines
• Outgoing Lines
• Emergency Lines
• Special Lines

Applications

• Applications
• Auto Attendant (IVR)
• Call Queues
• Conferences
• Custom Scripts

Billing

• Accounts
• Price List
• Providers
• Rates / Routes
• Currencies
• Time Scheduler

Misc. Tools

• Flash Operator Panel
• RSA Keys
• Password List
• Directory (Cisco/Polycom)
• Hints (Subscribe)
• Agent Pause Code
• CallerID Lookup (CID Name and Blacklisted Number)
• Provisioning
  • Aastra 480i/9112i/9133i
  • Cisco 7905/7912/7940/7960
  • Polycom IP300/500/600
  • Sipura SPA-841/941 and SPA-1000/2000
  • Uniden UIP200
  • WIP-5000 (Wireless)

• Hardware List (Inventory)
• IVR Prompts
• Sounds
• Monitoring

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Reports

Server

• General

Network

• General
• Firewall
• Traffic Manager

Telephony

• General
  • Inbound Calls
  • Outbound Calls
  • Internal Calls
  • Extensions
  • Features Codes

• Informations
  • Extensions
  • Incoming Lines
  • Outgoing Lines

• Call Details (CDR)
  • Calls Reports
  • Calls per Day
  • Calls per Weekdays
  • Calls per Hour

• Call Distributions (ACD)
  • Answered Calls
  • Abandonned Calls
  • Calls per Weekdays
  • Calls per Hour
  • Agents Details

• Realtime ACD Reports

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Tools

Server

• General
• PHP Shell
• SQL Shell
• Unix Shell

Network

• Network and Protocol Analyzer
  • Capture Network
  • Log History

• IP Lookup
• DNS Lookup
• Whois
• Verify Address (SMTP)
• SMTP Server
• Services
• Ping verification
• Traceroute

Telephony

• General (CLI commands)
  • General
  • ZAP Channels
  • SIP Channels
  • IAX Channels
• Dialplan Browser
• Database Browser
• Log History

File Manager

Administration

• Setup
• Users
• Groups
• Permissions

Telephony

General (Server Status)

• Users Options
• Voicemail
• Follow Me
• Personal IVR
• Off Site Notification

Voicemail

Report

• Calls Report
• Calls by Day
• Calls by Weekday
• Calls by Hour

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• ScopServ
• Asterisk
• Asterisk GUI