What is Screen Pop?
The following is the definition for the term Screen Pop from Database Systems Corp.:
- “One definition refers to a screen pop as simply the “population” of caller information on a call agent’s computer screen during the processing of a phone call. This can occur while answering an incoming call or during the processing of an outbound phone call. A second definition describes the fact that caller information appears to “pop up” on the agent’s screen when a call is processed.”
Screen pop is a Computer telephony feature that assists phone agents in identifying the caller. This can occur during inbound call processing using an IVR or during an outbound calling campaign, particularly when using a Predictive dialer.
See Also
- Call Center Technology – Interactive voice response and Voice broadcasting featuring IVR software with screen pop.
- Database Systems Corp. – Computer telephony products including ACD and IVR systems plus IVR hosting services.
April 7, 2023
Phone System 