SIPfish

SIPfish Inc. is a VoIP technology company based in San Francisco, California. Its primary product is the SIPfish Voice-Recorder appliance, which can passively records calls on almost any VoIP installation.

Voice-Recorder Features

• Passive recording puts no additional load on the PBX
• Record up to 300 extensions with a 1U appliance
• Rate calls on a five-star scale as you listen
• Leave a note on a call for future reference
• All calls are stored in a searchable database, indexed on extension, agent name, contact number, contact name, date and time, duration, manager rating, and notes.
• Run reports to analyze call volume
• RESTful web API to allow integration with existing systems
• Manager logins that allow a user to see only the calls of their direct-reports
• Agent logins that allow a user to see only their own calls
• Optional automatic deletion of old calls

Voice-Recorder Models

All models of the Voice-Recorder include a fully-featured web application. There are three models of the SIPfish Voice-Recorder:

MX100

• Records up to 15 extensions
• Stores up to 4 million minutes of recorded conversations

MX205

• Records between 25 and 50 extensions
• Stores up to 8.6 million minutes of recorded conversations

MXE500

• Records between 50 and 300 extensions
• Stores up to 37 million minutes of recorded conversations
• Cluster installations allow for recording of thousands of extensions

Voice-Recorder System Requirements

Because the SIPfish Voice-Recorder is built around the industry-standard Session Initiation Protocol (SIP), it integrates seamlessly with most VoIP installations. The SIPfish Voice-Recorder has been tested on a wide range of audio codecs including:

• G711U
• G711A
• G722
• G729
• G729A
• GSM

Contact

Website: http://www.sipfish.com/
Sales: http://www.sipfish.com/inquiries/new
Telephone: (800) 209-9490