Running a call center successfully is no mean feat. There are many dynamics that need to be managed carefully, which can leave you exhausted and with very little energy for the main product/service. So, why not outsource call center services and maintain your focus on core process services. In case, you are hesitant about outsourcing, then have a look at some amazing secret benefits of call center outsourcing companies that will surely change your mind.
The Hidden Call Center Benefits Unleashed
Call centers are known to provide great cost savings and at the same time access to skills and resources. But there are certain hidden benefits as well. If you think conventional benefits of call center business outsourcing are not useful for you, then maybe the following advantages will change your mind:
Explore a new market and build new contacts
Call center outsourcing to a company located far away might seem like a difficult decision. But it can offer your company an advantage like no other. As you visit the vendor’s location, you get to meet new people, familiarize yourself with a new culture and most importantly access to a whole new market. As you develop new contacts, you get new avenues to sell your product or service. Partnership with experienced call center outsourcing companies can be more beneficial when it comes to building new contacts in an unexplored region.
Sharing of burden and blame
The call center operations of today are more intricate than ever. Due to a myriad of compliances and regulations, you might find yourself backed against a corner. And any mistake from your side can be critical for your business. But when you outsource call center services, you get to share the burden of work with someone who is already proficient in this field. You can also envisage SLAs that free yourself of the blame if things go wrong. By laying down the SLAs, you can make the vendor the owner of certain aspects of your call center operations e.g. if the call abandonment rate is set at a particular value, then your vendor has to oblige. If it deters or does not deliver as per the agreement, the blame will be his.
Opportunity to exploit the currency exchange rate
Offshore outsourcing can become the magic wand for business, turning its fortunes completely. A company in the developing country can offer a company in the developed world immense cost benefits. Especially if you outsource to countries like India that have excellent call center infrastructure and good English speakers, you can keep up the quality of operation high and still benefit greatly. For example, a company in the US can cut down the cost of call center operation by 2-4 times easily, if it decides to outsource call center services to India.
Scalability benefits
When a company outsources call center, it does not foresee the future impact of this venture. Due to shortsightedness, many companies end up with call center business outsourcing partners with limited workforce. So, when their business grows and they need more employees to handle the phone stations, they simply do not get the desired workforce. The result is substandard call center operations and higher rate of call drops. But with scalable call center outsourcing companies like Vcare, you can scale the level of operation exactly as per your choice and needs. More importantly, you get access to talented workforce, which enables you to keep up the level of service high all the time.
Vcare is a prominent call center outsourcing company with decades of experience in the call center industry. It has experienced managers, agents and QAs who have already delivered many successful projects in the past.
April 7, 2023
Phone System 