A virtual Call Center, as defined by SearchCRM, is a contact centre in which the organization’s representatives are geographically dispersed, rather than being situated in a central location, such as a building operated by the organization.
Virtual call centre employees may be situated in groups in a number of smaller centres, but most often they work from their own homes. This is an attractive arrangement for many employees: the hours are often flexible, there is no dress code and no commute. For the organization, the virtual call centre model saves housing and equipment costs and can lead to lower employee turnover rates, which tend to be extremely high for physical call centres.
Virtual Call Center Technology Providers (listed alphabetically)
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.
Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.
Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Applications
contact center for BPO
In-app Mobile Customer Service
Salesforce CTI Integration
Zendesk integration featuring Zendesk chat support
Centcom
Centcom is a 100% web-enabled virtual call centre service that gives you all the functionality of the most advanced call centre without the overhead or start-up costs. All you need is a standard phone line and a computer with an Internet connection!
Within minutes of your activation, your site will have access to a suite of advanced features, including Predictive Dialing, Interactive Voice Response (IVR), Real-time statistics and reporting, 24/7 live support, Digital recording and retrieval, Remote connectivity, allowing your agents to dial in from anywhere
Centcom’s Application Service Provider (ASP) model allows organizations to benefit from the most advanced Predictive Dialer functionality while eliminating start-up and maintenance costs. The benefits include:
• No start-up costs
• No long-distance charges
• Limited commitment to “Pay-as-you-go” pricing
• Fully scalable to over 1000’s of agents
• Remote functionality allows you to connect from anywhere to anywhere (allowing your agents to span multiple locations)
• No line drops or interference (since we do not use VoIP)
For more information, visit www.ccds.ca
Daktela – Asterisk Business Solutions
Daktela is a leading provider of virtual PBX and virtual call centre platform in Eastern Europe. Our virtual PBX platform is used daily by hundreds of clients and many of them run their own call centre of various sizes. Our clients usually expect more of their voice solution than just phone calls; they need real-time call centre statistics or to integrate VoIP solutions into their own systems, such as CRM and others. Our customers can rely on professional technical support available 24/7
Services
Database Systems Corp.
DSC is a leading provider of call center technology including virtual call center products and services. DSC provides phone systems operating in call center environments that can automatically distribute phone calls to remote agents and work from home employees. This is commonly referred to as virtual call centre technology. Your call center agents and phone workforce no longer need to work from one central location. With today’s modern workforce using mobile telecommunications and technology, your call center phone agents can work from your call center, from home, from a remote office, or even while on the road. Individual call center products and services include the following:
Products
- ACD systems
- Autodialer systems
- Emergency notification systems
- IVR systems
- Voice broadcast systems
- PACER digital phone system
- WIZARD analog phone system
- Predictive dialer
- CTI (Computer Telephony Integration) software
Applications
- Voice Broadcasting Applications – Partial listing of voice broadcast programs including customer applications
- Emergency Notification Systems – Community alert systems and emergency voice broadcasting services
- IVR Applications – Listing of a variety of IVR phone applications and clients
- Phone Surveys – IVR telephone survey applications and development tools
- Phone Reminders – Voice blast phone reminders
Services
- Automatic call answering services for business
- IVR outsourcing services – DSC IVR outsourcing website
- Voice broadcasting services – send phone messages to groups or communities.
- Latchkey Kids Calling program that checks welfare of home alone children
- Automatic answering services – 800 number answering services and phone systems
- IVR Hosting – Online management of IVR calling programs
- Voice Broadcast Services – Online voice broadcasting management
For more information, visit Database Systems Corp.
Smart Voice Network
Smart Voice Network is based in The United States of America. We are a wholesale voice carrier that provides quality core routes and termination through PSTN interconnection. We work with many different world leading telecommunication
carriers.
We have more than 150 interconnected countries around the globe.
We are terminating over a million of minutes monthly by origination traffic from Tier1, calling card and call center companies like yours.
We have developed a Program will fit call center’s budget
Plan 1 US flat rates based on 82,000 area codes include Canada $.005
Plan 2 US flat rates based on 134,000 area codes include Canada $.008
Plan 3 International rates A-Z covers all countries
We also have short duration (predictive dialer)
Please find the attachment
24×7 online tech support
Inbound/Outbound and International traffic
IVR Supported
Advance billing system
Switch2VoIP – The Perfect Partner for an Ideal Virtual Call Center
Switch2VoIP is a professional internet solutions company that offers a wide range of services to call centers and other businesses. It is one of the most innovative players in the industry. It offers all the technical solutions that you need to start your own virtual call center. A virtual call center is a call center where the callers are not calling from one location but from different geographical locations. There are many advantages of virtual call centers like lower costs, flexible work timings, lower employee turnover and the likes. If you are looking to get more of the many advantages of having your own virtual call center, then Switch2VoIP is the ideal partner for you. Visit us today!
Voiptime Cloud
Stay connected with your customers and handle their requests with the help of the cloud-based multi-channel contact center solution
Voiptime Contact Center.
Manage your call center operations from a single interface and control unified customer experience across the channels with ease. Financial organizations, logistics, insurance, e-commerce, and SMB rely on our professional solution and ready-to-help support team.
Contact us today and start with the solution already configured for even specific requirements in the shortest possible time!
Your call center team will be able to efficiently process customer requests by phone, email, webchat, or provide self-service with IVR and chatbots.
Supervisors and managers will have the full transparency of all call center operations. You can easily monitor agent availability, barge in live conversations or listen to call records, provide call quality assurance, or track the agent performance with the help of the ultimate reporting in Voiptime Cloud Contact Center solution.
April 7, 2023
Phone System 