Voice Recognition option provides an extra layer of phone line connection and phone number availability verification. Now, check the operation of telephone systems in your offices around the globe, you can using following variants of the expected call response: Call answered / No keys pressed, Call answered / Any key pressed, Predetermined response code, Response word.
How Does The Voice Recognition Feature Work?
To use the Voice Verification feature, you need to set the Response word as the expected response to the testing call and enter 3 words, any one of which should sound in the response to the test call so that it is considered successful. If no one of the expected words is sounded in the response, the test call will be considered failed and you will receive a notification via phone call, SMS or email.
The Voice Verification feature is indispensable for call centres. When the telephone line is disconnected, the phone company can set a screensaver which will say that the line is unavailable, but phone testing system will consider the call answered, which means the test is successful. The Voice Verification feature will detect what voice mail says and compare with 3 words from the expected response and notify you of a problem on the phone line arise.
For example, IVR can answer the call with below recordings. If you setup Voice Recognition Option for the keyword “available” and “operator” the check it will succeed on first recording and fail on the second recording.
1st recording: “Thank you for calling XYZ company. Please stand by for next available operator”
2nd recording: “All lines are busy, please call later”
More information about Voice Recognition Feature and Phone Number Monitoring services you can find here: www.phonenumbermonitoring.com
April 7, 2023
Phone System 