Voicent Live – Cloud-based CRM/Hosted Dialer Service

Voicent Live Voicent Live is a next-generation CRM system that seamlessly connects and automates your communication tools, sales & marketing campaigns, customer service and business processes in one stunningly simple cloud service.

• Voicent Live integrates multiple tools –call center systems, auto dialers, broadcast voice, SMS text and email tools; built-in or third-party CRM integration, workflow and Business Process Automation– all in one flexible, scalable integrated package.

• Auto Dial your list of customers or prospects and it will broadcast your message to all of them with just a single click. Record your own message or add 1-to-1 personalization with text-to-speech capability that enables your broadcast to say the person’s name and other details specific to each call.

• CRM is fully integrated with all communication channels, such as phone, SMS mobile text messages, emails, and web communication. All contacts and interactions are automatically registered in the built-in CRM database.

How does it work?

• Voicent Live is a cloud based hosted VoIP service. It can be accessed from any compatible web browser.

This cloud based software also includes:

• Predictive dialer tool.
• Free email campaigns.
• Fully featured CRM is included.
• Scale up at any time.
• Saves time and labor costs.

Key Features Of This Software:

• Place automatic, personalized calls — no human intervention needed
• Customize-able Predictive Dialer campaigns, choose which agents are assigned to various, simultaneous campaigns
• Use text to speech to personalize or create messages
• Email campaigns include open tracking and automatic bounced email handling
• CRM automatically tracks and records every interaction with leads/customers
• Full reporting for agents, managers, potential leads, previous campaigns, and more
• Press 1 to transfer capability
• Custom, multi-question surveys
• Detailed analysis of finished campaigns available
• Control over agent privileges, restrict as much or as little access to CRM records as needed
• Accessible from any device that connects to the internet

Additional Voicent Live info:

• Auto Dialer
• Predictive Dialer
• Email Marketing
• Customer Relationship Management
• Agent Dashboard

It’s absolutely free to try Voicent Live for yourself.

See also

• Voicent Communications