VOIP Phone System Integration with Ricochet CRM

Speed to Contact’s Ricochet CRM provides tools to deliver great customer experiences and maximize the performance of sales & customer service teams. Ricochet includes support for VOIP handsets to preserve and enhance investment in VOIP equipment.

If you’re considering using a VOIP phone system, or already have one in place, Ricochet can help you empower your sales & service teams by integrating with Ricochet CRM. With Ricochet’s powerful lead management system, you can deliver superior customer experiences, using the complete information at your fingertips. Whether you focus on inbound or outbound calling, your agents will make more connections in less time with less effort.

Know Your Callers

Screen pops provide your agents with comprehensive information about the caller, their account, and their history.

Route Inbound Calls

With Ricochet, you can automatically identify and route incoming calls to the right person or department.

Boost Agent Productivity

With Ricochet, agents can focus on making and taking calls rather than looking for information. Get more done in less time.

Dial Faster & Smarter

Ricochet provides a variety of dialling options: click-to-call, progressive dialer or predictive dialer.

Manage Compliance

Log, record and store agent calls for quality assurance and compliance.

Track Business Progress

Ricochet always tracks your key performance metrics. Results will show up in your standard desktop dashboards.

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Ricochet VOIP Integration Highlights

Cloud Phone System Integration

With Ricochet, you can connect your agents, locations and devices into a single communication platform. Use call routing, call monitoring, perfect voicemails, and dozens of call centre features to power up your VOIP phone system.

CRM & Lead Management System

Make calls, send emails, create notes, assign follow-up tasks, and more from Ricochet. With a simple, fast, dynamic interface, your agents can be more productive and have better interactions with prospects and customers.

Fast Dialers

Increase dialling efficiency over manual dialling by as much as 350%. Choose our progressive dialer to increase efficiency or our predictive dialer to maximize contact rates. You can reach more prospects and close more business.

Marketing Automation Platform

Automate, streamline, and measure marketing workflows to increase operational efficiency and grow your revenue faster. Send the right message at the right time with dialer, email or SMS campaigns and make more meaningful connections.