Once again, advances in the web are revolutionizing the entrepreneurial world, with a new mode of telephony using the Internet telecommunications protocol. The ease of use as well as the features offered are among the main factors behind the enthusiasm of companies towards this modern telephony.
This is referred to as VoIP (voice over IP) telephony or IP (Internet Protocol) telephony, a new mode of telephone communication where voice is digitized and then routed through a broadband internet connection. Appeared only a few years ago, the IP-PBX telephony market has already overtaken that of the PBX (traditional telephones). This success can be explained in particular by the connected economies, which make IP telephony a strategic choice for the future.
Take a look at the many benefits of IP telephony, a technology that will definitely make you ditch your old business phones!
- Cost reduction with IP telephony
The switch to IP telephony represents above all a good investment for companies, which is explained in particular by the savings associated with the use of this new mode of communication. Whether it’s the cost of calls, the cost of physical changes to the system, or even the cost of maintenance and repair, traditional telephony is known to be expensive and less and less convenient for ever-changing businesses.
IP telephony allows companies to save on cabling costs, since the installation of IP telephones only requires the presence of an internet network (it uses the same connection).
Perfectly suited to companies with multiple geographic locations, communications between people in the same company are now free. In addition, long distance calls are no longer a price factor, since the cost of calls remains the same for national and international calls.
You will quickly see that competition is fierce in the VoIP telephony market. There are many specialized companies offering this type of service, which automatically puts downward pressure on the prices of telephones. Cost reduction is therefore the main advantage explaining the interest of companies in this new technology.
- A simplified configuration
One of the reasons for the cost reduction is savings in installation costs. No need to wait 3 weeks to find a technician available to install your telephone network, as there is simply nothing to install!
You will be happy to learn that the few manipulations to be carried out do not require any technical know-how. Since the IP phone has two Ethernet ports, you just have to connect a first wire to your internet network from your phone, then you will need to connect the latter to your computer using a second wire. Then all you have to do is configure your new phone with the options you want. You can easily change the configuration of your phone at any time.
- IP telephony: flexibility and scalability guaranteed
It is obvious that Canadian businesses are changing rapidly and must meet constant demand from their customers. VoIP telephony has integrated this issue well, making it a flexible technology capable of adapting to the specific needs of each company.
High demand for your products or services require you to temporarily hire 10 customer service agents? IP telephony allows you to easily install one or more additional lines. This will make it easier for you to reassign or remove these new lines after you no longer need them.
Such an initiative would be more complicated and above all more expensive with traditional telephony, where it is necessary to carefully estimate your telephone needs otherwise you end up with unnecessary expenses.
- Employee mobility
Being a technology perfectly suited to modern times, IP telephony makes life easier for field workers and employees whose job includes various trips and trips around the world. Indeed, IP telephony associates the user with a set and no longer with a line. This allows each employee to keep the same phone number if they are traveling or changing offices.
In addition, this technology gives you the ability to work from home, while receiving calls from the office. You will understand, no need to give your customers the personal number!
- Features of IP phones
Transferring calls, sending messages recorded in the voicemail by email, viewing statistics of incoming and outgoing calls, conference calling, this is only a brief overview of the features offered by IP telephony and which will certainly suit you. make life easier in business.
Useful for long telephone meetings, telephony offers you, for example, the option “voice storage” to record your conversations on the computer and listen to them again at any time.
April 7, 2023
Phone System 