Voiso is an all-in-one call center solution which takes day-to-day customer interactions to the next level.
What Voiso provides
- to call center agents: necessary WebRTC functionality to dial and to accept calls; CRM data; smart skill-based call distribution;
- to call center supervisors: a range of higher-level features for real-time help to the agents, call monitoring, tracking of 50+ metrics, 360-degree performance evaluation;
- to the stakeholders of the business which the call center belongs to: reporting that can help evaluate the ROI on the call center and make sequent business decisions.
Voiso is suitable for:
- outbound sales;
- customer service (tech support, customer information);
- BPOs.
Competitive advantages
- Agents cannot steal customer data from CRM.
- Choice of local DID numbers of 120+ countries.
- Installation takes 2 minutes, support is 24/7.
- Easily scalable from 100 to 1000 simultaneous users.
- Payment is subscription-based on the maximum number of concurrent users per month.
- No charge for channels.
Voiso signature functionality:
- 50+ out-of-the-box metrics;
- customizable dashboards with a comprehensive real-time view of agent performance;
- advanced call recording with customizable call events or stages, event-based navigation, an intuitive search engine, and more;
- agile reporting that supports scheduled auto-run and automatic export;
- profound CRM integration: Salesforce, Zendesk, Microsoft Dynamics, Desk, SugarCRM, Zoho, Hubspot, Pipedrive, AWS, Proftit, Panda CRM, and more to come.
Other features include:
- Multi-Threaded Monitoring
- WebRTC softphone
- DID numbers from 120+ countries
- Advanced dialers
- Whisper & Barge-in
- Powerful queue engine
- Agent control module
- AI-based AMD engine
Use Cases:
- Technical support
- Customer issue resolution (e.g. payment, returns)
- Outbound sales / telemarketing in B2B and B2C
Resolves the problems of transparency, usability, reporting, mentoring.
April 7, 2023
Phone System 