AACC (short for Asterisk Advanced Call Center) is an underway project which aims to create a full CTI solution for the Asterisk PBX.

It is written in Java, which makes it operating system independant.

It will feature:

  • Inbound call center
  • Outbound call center
  • Blending
  • Multi-customer
  • Per campaign custom data and products
  • Agent toolbar for CTI
  • Use of Asterisk queues and agents facilities
  • Agent screen pops
  • Multicampaign predictive dialing
  • IVR-only, agent-only, and IVR+Agent type campaigns.
  • Powerful, customizable reporting
  • Highly scalable solution
  • Instant messaging
  • DNC lists
  • Automatic and manual call rescheduling

User interfase:
This is approximately what the Admin UI will look like. It shows a supervisor's dashboard.


(image is just illustrative)

Licensing: GPL
Current status: Active planning and development
First planned release: Q1, 2009


See also:
Created by: fborcel, Last modification: Thu 12 of Apr, 2012 (17:56 UTC) by admin
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